3PL Product Manager

3PL Product Manager

Basildon, Essex

£40K - £50K per annum
Due to expansion my client is seeking an experienced 3PL Product Manager to join their team in their Basildon branch. You will be responsible for developing and streamlining the existing 3PL product, focusing on enhancing efficiency, compliance, and commercial

opportunities. The role involves supporting Branch Managers and the I.T Department to integrate client systems, ensuring a seamless transition for new business, and providing exceptional customer service for existing business. You will:
Continuously improve service efficiency across all 3PL operations
Implement best practices and streamline processes to enhance operational performance
Identify and integrate industry trends to develop and innovate the 3PL product
Work on new commercial opportunities to expand the 3PL product offering
Ensure clients are highly satisfied with the level of service and solutions provided
Act as a key point of contact for client feedback and implement necessary improvements
Identify, follow up and oversee the smooth transition of new business, ensuring alignment with company standards and client expectations
Provide subject matter expertise and support to the team on 3PL service offering
Review, Mentor, motivate, and engage the 3PL team to achieve high performance
Facilitate professional development opportunities for team members
Work closely with the IT Department to integrate client systems seamlessly
Liaise with the Branch Managers and other senior management to align business goals
Provide practical support in client preparations for solution development
Analyse operational data to identify areas for improvement and implement corrective plans
Manage relationships with current 3PL agents and ensure they meet company standards worldwide
Manage Profit and Loss
Manage the financial performance of the 3PL product, ensuring profitability and cost efficiency
The ideal candidate will:
Have a minimum of 2 years logistics experience together with a broad understanding of 3PL Logistics trends, procedures and practices
Have team management experience
Have good commercial experience and awareness
Have excellent organisational skills and capable of working at a fast pace
Be highly process-driven with a methodical approach to tasks and problem-solving
Have the ability to adopt and manage change effectively, demonstrating flexibility in dynamic environments
Have a strong personality to deal with changes and challenges confidently, maintaining resilience and composure
Have strong IT skills
Have a professional and focused approach with a high level to attention and detail
Be customer focused with desire to always strive for excellence
Have a positive 'can do’ attitude and highly ambitious approach
Have exceptional Communication skills
Benefits include 23 days plus bank holiday which increases 1 day each year a further 5 days, Health cash plan, Pension scheme, Free Parking, Paid sick leave, EAP programme, Financial awards and DIS.