3rd Line Citrix Engineer

DXC - 3rd Line Citrix Engineer, Preston (PR1). Search Search 3rd Line Citrix Engineer DXC Preston (PR1) Permanent Published: 1 week ago From £50,000 to £60,000 per annum 3rd Line Citrix Engineer DXC Job Description We are seeking a highly skilled and experienced Third Line Citrix SME to join our on-site support team. This role is critical in ensuring the stability, performance, and scalability of our Citrix environment. You will act as the technical authority for Citrix-related issues, providing expert-level support, leading troubleshooting efforts, and contributing to strategic infrastructure initiatives. The DXC Third Line Citrix Engineer is an experienced, multi-skilled professional, responsible for the support, maintenance & expansion of our UK Secure Client environments, ensuring a smooth and reliable experience for the end user base. The successful candidate should be a driven individual that enjoys problem solving and taking control of situations to drive home technical solutions whilst putting our customers’ needs first. The role is expected to be mainly based in Preston. Due to the customer requirements successful applicants must be eligible for high level UK Security clearance. The Roles Primary Responsibilities: Provide Third-Line Technical Support for incident escalations & problem record progression. Point of contact for Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler. Lead the diagnosis and resolution of complex technical issues across Citrix platforms. Manage and optimise Citrix policies, profiles, and user experience. Collaborate with architecture and engineering teams to design and implement Citrix solutions. Support patching, upgrades, and migrations of Citrix components. Both proactive and reactive problem record progression and root cause analysis. Pro-active approach towards defect management resolutions as part of technical assurance activities. Confidence in working with internal and cross capability teams alongside account and customer engagement. Maintain a high degree of customer service for all support queries and adhere to all service management principles Essential Skills & Experience: Proven experience within a Third Line Support role Strong knowledge of Citrix Virtual Apps and Desktops, Citrix Cloud, NetScaler ADC, and Citrix Workspace Environment Management (WEM). Experience with Windows Server, Active Directory, Group Policy, and FSLogix. Strong understanding of ITIL processes and enterprise support models. Operations – VMWare, HyperV, XenServer, Invanti Desirable to have a working knowledge of supporting UK Secure Paradox solution (Becypt). Analytics, specifically Systrack / Nexthink (Non Essential – training provided). Strong knowledge of Microsoft based operating systems, including, Windows 10 & Win11 Desirable Qualifications Citrix Certified Expert – Virtualisation (CCE-V) or equivalent. Microsoft certifications (e.g., MCSA, MCSE). Exposure to cloud platforms (Azure, AWS) and hybrid environments. 2+ Years experience working within a third line support environment About you: Candidates looking to develop their careers within DXC, with a drive to learn Passionate about technology. Natural problem solver. Ability to work with an Agile Team, being able to be self-driven and looking for continuous improvements. What We Will Do For You Competitive compensation Pension scheme DXC Select – Our comprehensive benefits package (includes private health/medical insurance, , gym membership and more) Perks at Work (discounts on technology, groceries, travel and more) DXC incentives (recognition tools, employee lunches, regular social events etc) Still reading? We’d love to hear from you — apply today. Similar 3Rd Line Citrix Engineer Jobs Popular with Other Job Seekers Senior IT Engineer Vertigo Longridge, Preston (PR3), PR3 3EB From £30,000 to £37,000 per annum dependent on experience 1 week ago Platform Engineer Erin Associates Preston (PR1), PR1 £50000 - £55000 per annum, Benefits Excellent benefits 4 days ago Senior IT Infrastructure Engineer Sunbelt Rentals North West Competitive 2 days ago Senior Infrastructure Engineer/Infrastructure Consultant Reed Technology Manchester (M1) £38000 - £65000 per annum 5 days ago 3rd Line Support Engineer Russell Taylor CDI Prescot (L34) From £32,000 to £42,000 per annum 3 days ago IT Infrastructure Engineer - Warrington - Hybrid Oscar Associates (UK) Limited Warrington (WA1) Negotiable 4 days ago Senior Infrastructure Engineer Your Prime Recruitment Ltd Warrington, Cheshire, WA1 From £50,000 to £55,000 per annum 3 weeks ago Senior Infrastructure Engineer DWP Digital Walker's Hill, Blackpool (FY4), FY4 5ES £57947 - £73205 per annum 5 days ago Infrastructure engineer Oscar Associates (UK) Limited Liverpool (L1) Negotiable 1 week ago Network solutions Architect – Enterprise Network Services Dynamic Search Solutions Ltd City Centre, Manchester (M2), M2 From £75,000 to £95,000 per annum +Bonus, Pension, Healthcare 1 month ago IT jobs IT jobs in Preston Infrastructure jobs Infrastructure jobs in Preston Jobs in Preston Totaljobs About us Work for us Media centre Partners Jobseeker Jobs Jobseeker login Salary Planner Jobseeker help centre Career advice Recruiter Courses Advertise a job Recruiter login Contact us – recruiters Recruiter advice Recruit internationally Let's connect Apps Privacy policy Terms and conditions Cookies Compliance Accessibility The Stepstone Group UK Ltd © 2026