3rd Line Engineer

3rd Line / Projects Engineer
MSP - Central London
Up to £50,000 DOE

Are you a forward-thinking 3rd Line Engineer ready to step into a role that’s as much about innovation as it is about technical support?

We’re partnered with a well-established MSP based in Central London that’s seeking a 3rd Line / Projects Engineer to join their growing team. This is a hybrid role that blends complex technical escalations with project delivery and process improvement. The right candidate will be proactive, solution-focused, and passionate about automation and continuous improvement.

You'll be involved in the full project lifecycle, everything from scoping and planning to delivery and post-implementation support. You’ll also act as a senior escalation point for the 1st and 2nd Line teams, helping to mentor and guide junior engineers.

If you're someone who enjoys working across multiple technologies and client environments, and thrives when driving technical standards forward, this could be the ideal next step for you.

Key Responsibilities:

• Solid experience as a 3rd Line or Senior Engineer in a Managed Service Provider environment
• Proven track record in delivering infrastructure and cloud projects, including migrations, upgrades, and deployments
• Deep technical knowledge of Microsoft 365, Azure, Windows Server, and networking
• A genuine passion for automation and improving technical processes (PowerShell, scripting, Logic Apps)
• Strong experience with ConnectWise (ticketing, RMM, and documentation systems)
• Excellent communication skills and the confidence to lead client discussions and mentor junior team members
• A proactive and strategic mindset - always thinking one step ahead to prevent issues and improve performance

Key Requirements:

• Microsoft 365 (Exchange Online, SharePoint, Teams, Intune, Security & Compliance)
• Microsoft Azure (Azure AD, Conditional Access, VMs, Resource Groups, Networking)
• Windows Server & Active Directory (Group Policy, DNS, DHCP, file services)
• Networking - Meraki, DNS, DHCP, VPNs, firewalls, switching/routing
• Automation & Scripting - PowerShell, Logic Apps, runbooks (desirable but not essential)
• ConnectWise - PSA, ticketing, RMM (essential experience)

If you're ready to be apart of an amazing, ethical MSP where you will be playing an integral role in the company. Please reach out today for immediate consideration.