3rd line engineer

Senior 3rd Line and Project Engineer - MSP - London - up to £55,000 DOE

We are looking for a Senior 3rd Line and Project Engineer to join our small multi-functional & highly skilled MSP team in London Bridge, dealing with our varied client base.

You will be diagnosing and troubleshooting 3rd Line Server and Network issues as well as taking responsibility for projects from start to finish for our London based clients. Many of the third line issues will be escalated from our Service Desk so you will be considered one of the points of escalation for unresolved issues that are approaching SLA thresholds.

This is not a management role, but we do need someone who is comfortable with mentoring and leading junior members of the ServiceDesk.

Key Responsibilities:

• Provide 3rd line support for complex technical issues, ensuring timely resolution and minimal disruption to clients.
• Along with our Project Manager have the ability to technically lead, implement and deliver projects for our clients.
• Design, implement, and maintain networking solutions, including Wifi, LAN, VLAN, WAN, HIgh Availability and VPN.
• Implement, manage and support Microsoft Azure environments, including Managed Desktops, storage, and vNetworking.
• Implement and manage virtualization technologies such as VMware and Hyper-V.
• Develop and maintain PowerShell scripts for automation and system management.
• Configure, manage, and troubleshoot firewalls and other security appliances including predominantly Fortinet equipment
• Ensure robust cyber security measures are in place, including threat detection, response, and mitigation.
• Collaborate with clients to understand their IT needs and provide tailored solutions.
• Document technical procedures, configurations, and project plans.

Technical

• Proven experience in a 3rd line support role within an MSP environment.
• Strong knowledge of networking technologies (LAN, WAN, VPN, etc.).
• Expertise in Microsoft Azure, including virtual machines, storage, and networking.
• Proficiency in virtualization technologies such as VMware and Hyper-V.
• Advanced PowerShell scripting skills.
• Experience with firewall configuration and management.
• Solid understanding of cyber security principles and practices.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Ability to manage multiple projects and priorities effectively.
• Relevant certifications (e.g., Microsoft Certifications, Azure Administrator, CCNA, VMware Certified Professional, CompTIA Security+) are a plus.

Interviews are happening immediately, if you fulfil all the requirements please send your CV to