3rd Line Engineer

Job Title: 3rd Line Engineer
Salary: £30,000 - £45,000 (depending on experience)
Location: Rotherham
Contract: Permanent, Full time


Verus is thrilled to partner with a local MSP in their search for an exceptional 3rd Line Support Engineer to join their dynamic and innovative team. Get ready for an exciting opportunity to work with cutting-edge infrastructure technologies and make your mark on legacy systems.


You won't be a desk jockey or a clock-watcher; you will enjoy supporting clients face-to-face, creating relationships, and going above and beyond to deliver excellent customer service.


What you'll do:

• Thoroughly monitor and manage backup systems, infrastructure, and data security
• Communicate technical issues in a way that anyone can understand
• Provide top-notch technical support internally and externally
• Build strong relationships through effective communication at all levels
• Identify and implement service improvements
• Prioritize and manage workload to achieve business goals

What we're looking for:

• Full UK Driving License
• 5+ years' experience in IT Support, with a focus on 3rd-line support (preferably in an MSP)
• Excellent working knowledge of Windows Server, Exchange Server, Active Directory, Virtual Servers, VMWare or Hyper-V, SharePoint, and Office 365
• Troubleshooting skills for networking protocols and technologies like TCP/IP, DNS, DHCP, routing, and vLANs
• Familiarity with daily system checks, servers, backups, firewalls, and anti-virus software
• Certifications such as MCSE/MCITP Enterprise or Server Administrator
• Knowledge of VOIP
• Hands-on experience with IT hardware and software installation, modification, maintenance, and repair
• Familiarity with mobile technologies (Android/iOS)
• Strong problem-solving and communication skills
• Ability to work independently and with a flexible, 'can do' attitude

What's in it for you?

• Highly competitive salary.
• 22 days holiday plus bank holidays.
• Westfield private health cover.
• Christmas bonuses.
• Smart Pension.
• Access to free training.
• Free parking.
• Easily accessible from major transport routes, just a stone's throw off the M1.
• A supportive and friendly team.

For more information, please get in touch with our Sheffield Team on 01143 830 046 .


***Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and is an Equal Opportunities Employer***


Keywords: 3rd Line Support, IT support, 3rd Line Service Desk, 3rd Line, IT, 2nd Line Support, Senior IT Support, Senior 2nd Line Support, Infrastructure Engineer, IT Engineer, Sheffield, Rotherham, Barnsley, South Yorkshire, Doncaster, Chesterfield