3rd Line Infrastructure Project Engineer

3rd Line Infrastructure Project Engineer

West Sussex

£40k-£45k + Benefits + Pension

I am recruiting for a 3rd Line Infrastructure Project Engineer for a leading IT MSP (Managed Service Provider) based in West Sussex.

As a 3rd Line Infrastructure Project Engineer you will be responsible for managing and implementing projects for customers.

As a 3rd Line Infrastructure Project Engineer you must have a valid UK drivers license and you will get to use a company car to visit customers.

3rd Line Infrastructure Project Engineer Responsibilities:

The design, implementation, and support of various projects, to include Networks, Disaster Recovery, Office Moves, Microsoft related technologies: Azure, Windows Server, Hyper-V, 365, Exchange, SQL, SharePoint, etc.
Providing 3rd Line technical support when required to support the ServiceDesk.
Creating and maintaining customer documentation when changes are made (Visio network diagrams, internal documentation etc)
Providing Technical assistance to the Sales team and Pre Sales team
Creating scope of work documents
Project Management - ensuring projects are delivered on time and in line with the scope of work.
Visiting client sites when necessary
Assisting in the research and evaluation of new products/services
Accurately recording time entries and updating tickets as they are progressed.
Customer experience. Provide great customer service.
Handover of projects to the helpdesk following project completion and customer satisfaction.
Providing support documentation and/or training if required, enabling the desk to support the new system professionally.3rd Line Infrastructure Project Engineer Skills:

UK Drivers Licence
MSP Experience Preferred, but not essential
3 years minimum experience in similar role/3rd Line support
Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, PRINCE2, Cisco CCNA
Excellent troubleshooting and fault-finding skills
Good oral and written communication skills
Strong knowledge of Azure and current supported MS operating systems Server & Workstation. Install, configure, and troubleshoot.
Good knowledge of supporting MS Office applications
Proficiency in Active Directory, Group Policy, DHCP and DNS
Advanced networking abilities. Setup, configure, troubleshoot switches, routers, vLANs, wifi, VPN, firewalls.
Email - MS Exchange & 365. Install, configure, migration, and troubleshooting.
Virtualisation - Hyper V. Install, configuration, and troubleshooting
Knowledge of domains, basic web hosting, SSL's
Good experience of remotely troubleshooting hardware including UPS, NAS, Printers
VoIP troubleshooting
Experience using Visio for network documentation.

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