3rd Line Infrastructure Support Engineer

A reputable Managed Service provider based in Manchester with over 25 years of experience of operating in their industry with a diverse range of clients over various industries including insurance, retail, gaming and other industries are seeking a 3rd Line Wintel Engineer to join their dynamic and growing team of 25 Wintel Engineers

Key Responsibilities

• Monitoring and maintaining computer systems to agreed service levels

• Managing incidents and problems appropriately within agreed service levels

• Creating and performing authorised changes to customer environments, attending CABs

• Perform root cause analysis on reoccurring incidents

• Act as a technical escalation point for major incidents related to the service delivery from the datacentre and customer sites

• Scheduled patching of Virtualised environments

• Contribute to the continuous improvement programmes (SIPs / technical roadmaps) of all technology platforms across the datacentre

• Assist with acceptance into service, understanding the operational support requirements for all new implementations and enhancements/upgrades

• Engage with third party vendors (such as VMware, Microsoft or Citrix) and escalate when necessary

• Contributing to delivering team performance

• Participate in an on-call technical escalation process outside of UK business hours

• Ensure technical documentation is completed and updated to professional standards

Attributes of Successful Candidate

?Determined, can-do attitude

• Ability to work on own as well as part of a team

• Ability to work in a fast paced, deadline intensive environment

• Excellent customer service and organisation skills

• General technical awareness of hardware and software desktop environments and corporate structures

• Professional and presentable at all times

Skills Knowledge & Experience

The ideal candidate will be self-motivated with a track record of working with a datacentre technology stack and an appreciation of support and service transition. Experience of working in a fast paced, dynamic environment with multiple customers and projects. Candidate ideally has experience of working in a large solution provider with a rapidly expanding customer base.

Skills

Essential:

• Detailed technical knowledge of MS Directory Services, VMWare, Hyper-V and storage technologies backed with practical experience in a corporate environment preferably serving customers

• Technical knowledge of virtualisation technologies (vCenter, vSphere, ESXi, DRS, vMotion, HA, SRM, SCVMM, Hyper-V)

• Appropriate certifications in core technology platforms (MS, VMware and Hyper-V)

• Ability to troubleshoot complex, technical, multi-site and multi-disciplinary issues

• Strong background with network, compute and storage technologies in large-scale deployments

• Minimum 3 years’ experience providing support to enterprise level clients

• Ability to work under pressure and to tight deadlines

• Extensive technical experience with Microsoft Windows server operating systems

Desirable:

• An understanding Citrix technologies (XenApp, XenDesktop, Netscaler, App-V, AppSense, CAG, CSG, EdgeSite, Director, PVS/MCS, Thin Clients)

• An understanding of Microsoft Exchange 2010 to 2016 (Inc Exchange online)

• Experience of public cloud platforms and administration of them

• Degree in Computer Science, Software Engineering, MIS or equivalent preferred

• ITIL qualification or awareness of the ITIL processes

• Scripting knowledge