3rd line IT Support

Location: Horsham
Role: 3rd line Service Desk Engineer
Salary: £45,000 DOE

We are working with a progressive IT Managed Service Provider based in Horsham seeking a 3rd Line Service Desk Engineer to join their growing technical team. This role is ideal for a highly skilled and motivated engineer with a experience in infrastructure, virtualization, networking, and Windows Environments.

You'll be responsible for managing escalated incidents, delivering some projects, and maintaining the IT estate of Clients throughout the UK. This is a key technical role requiring deep expertise across a range of technologies.

Key Responsibilities

• Provide high-quality 3rd line support for complex technical incidents escalated from the service desk.
• Deliver and support various infrastructure-related projects.
• Independently manage and deliver small-scale projects.
• Monitor, maintain, and enhance the infrastructure environments of multiple clients (300+ networks).

Essential Technical Skills

• Microsoft Windows Server (2008-2022/2025)
• Microsoft Exchange
• Active Directory Services
• Microsoft Office 365 (including SharePoint, Intune, and Entra)
• Microsoft Desktop OS (Windows 10/11)
• Virtualization
• Networking & Security
• Storage & Scripting

Attributes

• Strong troubleshooting and problem-solving skills
• Experience working within a Managed Service Provider (MSP) environment
• Ability to manage and prioritize multiple tasks effectively
• Excellent communication skills with both technical and non-technical stakeholders
• Passion for learning and staying up to date with emerging technologies

Why Join Us?

• Be part of a forward-thinking, collaborative, and supportive team
• Access to ongoing training, certification support, and career development
• Competitive salary and benefits package
• Discounted healthcare
• Cycle to work scheme

If you are looking for a new challenge in a fun and collaborative working environment, this is the role for you.

Please apply now with an up-to-date CV to be considered.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.