3rd Line IT Support Consultant

3rd Line IT Support Consultant
Based: Hemel Hempstead/Hybrid
Salary: Up to £55k, depending on experience

We're looking for an experienced technical consultant to join our Customer Infrastructure Team. The work will be varied and challenging, you'll be focused on one of Smartdesc’s largest global clients. You will work independently, with guidance and support on the client’s IT infrastructure to help maintain a high quality of service and facilitate the continued growth of the company. You will be responsible for ensuring IT systems work efficiently, dealing with escalations and proactively proposing and implementing IT infrastructure improvements.

Technical Skills:

You must have strong technical skills with a good ability to fault find and problem solve under pressure. We recognise that everyone has the potential for growth, and we welcome applications from candidates who have some, but not all, of the experience and personal attributes listed here:

• VMWare vSphere and/or Microsoft Hyper-V with SCVMM in clustered environments
• Storage Platforms (Nimble, NetApp, IBM .etc)
• Physical Server Equipment (HPE, Dell, IBM)
• Configuration and troubleshooting of Azure AD including Conditional Access, MFA, Enterprise Apps, Azure AD Sync
• Hybrid & Native 365 environments
• Administration and Migration of Active Directory and MS Exchange to Office 365
• Understanding of mail flow best practices and configurations
• Mimecast (or similar) Email Security and Microsoft Defender for 365 configuration and administration
• DNS, including different types of DNS records and how to troubleshoot local and global DNS issues
• PowerShell user
• Windows Server 2012 R2, 2016, 2019, Microsoft Azure platform and Group Policy
• RDS including RemoteApp / Remote Desktop Gateway
• Networking technologies and routing practices
• Troubleshooting network issues (TCP/IP) and identifying points of failure
• Configuring and troubleshooting Firewalls, routers and switches
• Veeam Backup & Replication for Backup and DR

About Smartdesc

Smartdesc (part of the Academia Group) is an IT Service Provider and Microsoft Gold Partner whose focus is not-for-profit organisations, which includes charities, social enterprises, and the public sector in the UK. We work with large household names like Mind, YMCA and WaterAid, as well as a diverse mix of other charities and non-profits.

Our mission is to provide non-profits with the technology, tools, direction and support they need to fulfil their goals. Our vision is to empower the UK's nonprofit organisations to deliver their best work through enhanced technology solutions.

We provide IT services including IT strategy, cyber security, helpdesk support, project and programme management. You will be part of a dynamic and growing company; you will not be a small cog in the machine, but instead be able to spread your wings and work with some amazing nonprofit organisations who are engaged and want to improve their technology.

We have a strong focus on personal development and a “promote from within” culture. This means structured Professional Development Plans, access to market leading e-Learning and certifications, monthly protected learning time and paid-for certifications to support your development. Staff stay with us for years because we invest heavily in them - our retention rate is 98% which is far above the competition.

We have a flat management structure without internal politics, and staff are given a high degree of freedom to do their jobs to the best of their ability. You will have the opportunity to immerse yourself in a diverse range of cutting-edge technologies and systems, and never be pigeonholed into one single area.

Successful candidates deliver exceptional work through effort, integrity, and honesty. Smartdesc delivers ethical, transparent and customer-focused IT services; new team members are carefully picked to ensure they share our values.