3rd Line Support Analyst

Job Description3rd Line Support AnalystAre you an experienced and ambitious IT professional looking to take your career to the next level? Do you have a passion for technology and a desire to help others?If so, we have an exciting new career opportunity for you!At Sharp IT Services, we're currently seeking a 3rd Line Support Analyst to join our team supporting our Peterborough region.Key ResponsibilitiesAs a key member of our support team, you'll be responsible for providing expert technical support to our clients, resolving complex issues and delivering outstanding service. You will have the opportunity to act as an IT manager to a set of clients, building strong relationships and helping to make long-term decisions about their IT infrastructure. This includes:Acting as an escalation point Helping to create IT roadmaps for our clients’ development and maintenance projects.Looking for new ways to provide clients with the latest available technologies.Planning and delivering a variety of technology projects to meet and exceed client expectations.Producing a variety of client-facing documents, including Reviews, Proposals and Plans, to put forward solutions to any challenges.Skills and QualificationsA minimum of 12 months experience providing IT consultancy, and 3 years’ experience providing IT support.Experience delivering projects with the Microsoft 365 Platform and Microsoft Azure.Excellent troubleshooting skills and knowledge of Networking, Firewalls, Anti-virus and Disaster Recovery solutions.Experience with installation of server hardware, operating systems and hypervisors.Excellent written and verbal communication skills to effectively communicate with both technical and non-technical audiences.A driven attitude with a keen interest in self-development.Benefits23 days of holiday, rising to 26 days + bank holidaysPrivate healthcare and life insuranceDental and critical illness coverO2 discountsStudy supportDiscounted gym membershipDo you have what we’re looking for? Please apply with your latest CV and we’ll be in touch.