3rd Line Support Engineer

3rd Line Support Engineer | Cheltenham | £40,000

Oscar Technology are working with a leading MSP/Consultancy focused on delivering highly secure IT Infrastructure and Networks for government and defence organisations across the UK. They are the leaders of their niche and have been going from strength to strength in the 20 years they have been running.

The company are owned and operated by the UK sovereign, which demonstrates their authority within the market. They are always on top of the latest changes and developments within the tech industry, enabling them to offer the highest standard of service and security.

Despite their successes to date, they have plenty of ambitious goals to achieve in the coming years, with the team expected to grow exponentially in coming months. Now is the time to join.

All applicants must either have or be able to obtain SC and/or DV Clearence. They will put you through the process but you most be eligible for it to be considered for the role.

As a 2nd/3rd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services. You will work closely with the IT field team to resolve issues and ensure the smooth operation of company and customer systems.

Responsibilities Include:

• Monitoring & dealing with issues raised in the logging system and directly through the phone.
• Providing 2nd/3rd line support for IT incidents and requests, ensuring timely resolution and user satisfaction.
• Perform necessary, routine maintenance and updates to application operating systems and anti-virus software.
• Confirm factors such as IT Policies, procedures and security standards are being considered and abided by.
• Assist with data retrieval, backup management - either onsite or cloud based.
• Establishing and maintaining technical documentation that can range from technical diagrams to knowledge articles.

Essential Skills:

• Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications.
• Knowledge with virtualization technologies such as VMware and Hyper-V.
• Excellent knowledge of networking concepts such as: TCP/IP, DHCP, DNS, and VPN.
• Familiarity with troubleshooting and resolving issues linked to Microsoft 365.
• Knowledge of Active Directory and user account management.
• Familiarity with server administration demands such as user management, file shares and security.
• Strong communication and interpersonal skills.

Work Schedule:

Initially, this role will follow regular daytime hours as they prepare for continuous operations.

As the demand increases, it will transition to a 24/7 schedule later this year, candidates must be open to working shifts, including evenings and weekends.

Benefits:

• Healthcare package
• Life Works
• Gym Allowance
• Cycle to Work
• Long-Term Sickness Insurance
• Employee Assistance Programme
• Discretionary Bonus

3rd Line Support Engineer | Cheltenham | £40,000

Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.

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