3rd Line Support Engineer

3rd Line Support Engineer in Hamilton Intnl Technology Park, Glasgow (G72) | Armstrong Talent Partners Search Search 3rd Line Support Engineer Armstrong Talent Partners Hamilton Intnl Technology Park, Glasgow (G72) Permanent Published: 1 month ago Up to £43,000 per annum 3rd Line Support Engineer Armstrong Talent Partners Fantastic opportunity for an experienced 3rd line engineer to join the most exciting tech business in Scotland. We are looking for someone to join our support team to provide 3rd line support to both internal and external customers. The ideal applicants should be a technically sound individual with the ability to work in high pressure situations teamed with a demonstrable knowledge of the core concepts of a multi-service provider (IaaS, Backups, Storage, Disaster recovery, Networking). The role is to support and operate enterprise infrastructure within a managed hosting and data-centre environment. The role will suit engineers with solid, hands-on experience across compute, virtualisation, storage and networking, who are comfortable working within operational processes and shared service models. Responsibilities Co-ordination and Ownership of escalations from 2nd line Liaising with 3rd party vendors and taking part in troubleshooting conference calls to perform root cause analysis on critical system issues Provision of 3rd line technical support to internal and external customers, maintaining service levels Performing daily health checks of cores service platforms Performing regular maintenance and patching of core service platforms Creating and maintaining technical knowledgebase documentation Required Skills & Qualifications Full UK Driver’s license Troubleshooting skills (Windows/Linux OS, Storage, Backups, Networking) Desired Skills & Product Experience Ticket Management to an ITIL Standard – Service-Now IaaS – VMware Storage – SAN, S3, Cloud BaaS – VM, File Database, Network Configuration DRaaS – Zerto, SRM Networking – Cisco/Fortinet Monitoring Office 365 This is a phenomenal career opportunity. Please apply now for an immediate interview. IT jobs IT jobs in Hamilton Intnl Technology Park Support jobs Support jobs in Hamilton Intnl Technology Park Jobs in Hamilton Intnl Technology Park Totaljobs About us Work for us Media centre Partners Jobseeker Jobs Jobseeker login Salary Planner Jobseeker help centre Career advice Recruiter Courses Advertise a job Recruiter login Contact us – recruiters Recruiter advice Recruit internationally Let's connect Apps Privacy policy Terms and conditions Cookies Compliance Accessibility The Stepstone Group UK Ltd © 2026