3rd Line Support Engineer - GBP 45000

Role: ?? 3rd Line Support Engineer
Location: Gillingham, Kent (with occasional travel)
Salary: £45,000
Role setup: Onsite - Mon-Fri, 08:30-17:00

?? Take the Lead in a High-Impact IT Role

Are you an experienced 3rd Line Support Engineer ready to step into a role where your skills really matter? This is your opportunity to take ownership of critical infrastructure, lead transformative projects, and work across a diverse, multi-site organisation.

We're looking for a motivated, technically strong IT professional who can deliver robust support, spearhead infrastructure improvements, and mentor junior colleagues.

?? What You'll Be Doing

As a key member of the IT team, you'll provide expert-level support and lead infrastructure upgrades, ensuring systems are reliable, secure, and future-ready.

* Deliver 3rd line support across different locations
* Lead IT infrastructure projects - servers, networking, Office365 migrations
* Manage Microsoft 365 (Exchange, SharePoint, Teams, Azure)
* Support and enhance networking infrastructure (VPNs, VLANs, Meraki)
* Monitor system performance and ensure optimal uptime
* Collaborate with internal teams and third-party vendors
* Document solutions and improve infrastructure processes
* Mentor 1st/2nd line support staff

??What You Bring

* 5+ years in a 3rd line or senior infrastructure support role
* Familiarity with ITIL frameworks and best practices
* Proven ability to manage and support complex technical environments

Preferred Technical Skills:

* Windows Server (2012-2025)
* Microsoft 365 administration (SharePoint, Exchange Online, Azure)
* Active Directory & Azure AD
* Networking (TCP/IP, DNS, DHCP, VPNs, VLANs)
* Cisco Meraki (switching, firewalls, wireless)
* Hyper-V virtualisation
* Windows desktop support

Soft Skills:

* Analytical mindset with strong troubleshooting ability
* High attention to detail
* Confident communicator and team collaborator
* Able to manage tasks independently and drive improvements

?? Ready to Make Your Move?
If you're looking for your next step in IT with real responsibility, variety, and the chance to shape infrastructure across multiple sites - we'd love to hear from you.

?? Apply now and take your career to the next level.