3rd Line Support Engineer Pre-Sales

Job Title: 3rd Line Engineer (Pre-Sales)
Role Type: Permanent, Full-Time

Location: Birmingham

Our client is looking for a skilled 3rd Line Engineer (Pre-Sales) to join their dynamic solutions team. In this hybrid role, you'll deliver expert technical support while contributing to pre-sales activities like solution design, client discussions, and documentation.

Key Responsibilities:

• Provide 3rd line support across Microsoft 365, networking, servers, firewalls, and storage.
• Support pre-sales with technical input, network diagrams, and bill of materials.
• Build strong client relationships and ensure top-tier service.
• Troubleshoot complex issues and liaise with vendors like WatchGuard, Acronis, Microsoft, and Ubiquiti.
• Maintain accurate documentation and contribute to ongoing service improvement.

Key Requirements:

• Previously experience in a 3rd line role within an MSP.
• Strong hands-on experience with M365, networks, firewalls, and storage.
• Relevant vendor certifications (WatchGuard, Microsoft, etc.).
• Great communication skills and a customer-first mindset.
• A driven individual aiming to grow into a pre-sales/solutions architect position.

Seeking a fresh and new challenge? Apply now and provide an up-to-date CV for consideration.