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Marks Consulting Partners are currently looking for a Scheme Manager to work with one of our Housing Association clients.

What the Job Will be doing

* Delivering an effective housing and tenancy management service across supported, sheltered and general needs schemes.

* Carrying out regular estate, building and health & safety inspections, ensuring schemes remain safe, compliant and well maintained.

* Monitoring fire safety systems, alarm testing, PEEPs and statutory compliance checks.

* Managing the cleanliness, security and presentation of communal areas, working closely with contractors to resolve issues.

* Supporting the letting of vacant properties and assisting with the voids process alongside Repairs and Asset teams.

* Managing tenancy sign-ups and supporting new residents to successfully settle into their homes.

* Monitoring rent accounts, promoting income collection and escalating arrears where appropriate.

* Managing low-level anti-social behaviour cases, completing risk assessments and implementing action plans.

* Supporting vulnerable residents by identifying safeguarding concerns and making referrals to relevant agencies.

* Working with residents to sustain tenancies and providing advice on local services and support available.

* Responding to resident enquiries and complaints, ensuring excellent customer service is delivered.

* Promoting resident engagement by supporting community activities, meetings and consultation events.

* Monitoring contractor performance and ensuring maintenance works are completed to the required standard.

* Maintaining accurate tenancy, compliance and health & safety records using housing management systems.

What You Will Need

* Previous experience within Housing Management, Independent Living, Sheltered Housing or Supported Housing.

* Good understanding of tenancy management and landlord responsibilities.

* Experience working with older or vulnerable residents.

* Knowledge of health & safety, fire safety and safeguarding within a housing environment.

* Experience managing voids, tenancy sign-ups and resident enquiries.

* Good understanding of rent collection and tenancy sustainment.

* Excellent customer service and communication skills.

* Ability to build positive relationships with residents, colleagues and external partners.

* Strong organisational skills with the ability to manage a varied workload.

* Good IT skills and experience using housing management systems and Microsoft Office
Only candidates based in UK and eligible to work in UK are allowed