Accommodation Enquiries Assistant (Fixed Term)

A successful university campus is about so much more than buildings. It’s about the environment, the atmosphere and the people – creating that sense of home that will help students feel safe, secure, and help them thrive.

Here at UPP we currently have an exciting opportunity for an Sales Enquiries Assistant to join our Nottingham Accommodation Team.

This is a 6 month fixed term position working 37.5 hours per week from 9.00am – 5.30pm, Monday to Friday. The salary is £25,394.70 per annum.

We are looking for an Sales Enquiries Assistant to join us at Broadgate Park and play a key role in helping us deliver exceptional services. You will work as part of the customer services and sales advisory team, being a key point of contact and guiding students through the full accommodation sales journey, ensuring our services respond to individual and changing needs of students. The difference you make will be evident in continued high occupancy rates and strong student satisfaction feedback.

If you’re proactive, people‑centred and enjoy solving problems with a smile, you’ll thrive in this role and play a meaningful part in shaping the student experience.

Role responsibilities will include:

•  Assist in delivering student facing sales and administration activity from re-applicant accommodation enquiry through to departure.
• Record and track volumes of face-to-face customer queries, complaints, telephone calls, emails, chatbot queries, and other student related queries as part of the team’s monthly reporting requirements.
•  Support sales activity by utilising the CRM system to convert warm leads into confirmed bookings; maintain and analyse sales dashboards, and proactively conduct outbound sales calls to drive occupancy targets.
•  Coordinate and schedule viewing appointments, delivering high-quality show rounds and room viewings at Broadgate Park to prospective residents, ensuring an excellent customer experience throughout.
• Provide first response to all student enquiries including tenancy references, proof of residency queries and early arrival enquiries
• Provide support to the student room allocations process as required
• Record and track volumes of face-to-face customer queries, complaints, telephone calls, emails, chatbot queries, and other student related queries as part of the team’s monthly reporting requirements 
• Attendance at Open days, intake and recruitment events as required with ad hoc weekend requirements 

We are looking for you to already be working in an administrative role within a busy environment and be:

• Passionate about delivering excellent customer experience
• An effective communicator who is organised, accurate and focused on the detail
• Motivated to achieve and exceed performance targets
• Proactive with a can do attitude, willing to learn about room management and related systems/processes

Experience of working within a student and/or sales environment whilst not essential, would be beneficial.

In return, we are offering a fun and interesting environment to work in with a competitive salary.

UPP welcome all applications and recognise the value of having a diverse and inclusive culture, which reflects the communities we work with and has a positive impact on our people, our student residents, and our university partners. 

We understand all disabilities, impairments and conditions are unique, so please advise us of any adjustments which would support you through our recruitment process and help you to thrive at work.

Our core values of Innovation, Sustainability, Community, Partnership and Respect, are fundamental to our culture and summarise what is important to our business and our people.

We are a team with energy, pace and passion; if that sounds like you, apply today.