Temporary Accommodation Officer – 3 Month Contract

Summary

Key Responsibilities

• Manage the day-to-day operations of temporary accommodation for homeless households.
  


• Coordinate and oversee emergency and temporary accommodation placements.
  


• Serve as the primary contact for residents in temporary accommodation.
  


• Address customer inquiries via phone, email, face-to-face, and community settings.
  


• Support housing benefit processes, including rent payments and income monitoring.
  


• Maintain accurate records and update housing management systems.
  


• Assist with financial administration, including rent charges and reconciliation.
  


• Collaborate with landlords, accommodation providers, housing teams, and external agencies.
  


• Generate reports, statistics, and management data.
  


• Handle orders, invoices, payment requests, credits, and debits.
  


• Attend meetings and take minutes as needed.
  


• Deliver a professional, customer-focused service to residents and stakeholders.
  

Essential

• Experience in Housing, Homelessness, Temporary Accommodation, Housing Administration, or a similar customer-focused environment.
  


• Proven ability to interact directly with the public.
  


• Strong administrative and organizational skills.
  


• Proficiency in using databases and Microsoft Office applications.
  


• Good numeracy skills.
  


• Ability to manage competing priorities and meet deadlines.
  


• Excellent communication and customer service skills.
  


• Understanding of confidentiality and data protection requirements.
  


• Ability to work independently and collaboratively within a team.
  

Desirable

• Experience within a Local Authority Housing Service.
  


• Knowledge of temporary accommodation or homelessness services.
  


• Understanding of social housing management.
  


• Experience with Housing Benefit administration.
  


• Housing-related qualification.
  

What's on Offer?

• £17.10 per hour (Umbrella)
  


• 3 Month Contract
  


• 37 Hours Per Week
  


• Hybrid Working
  


• Location: Newport
  


• Opportunity to support homeless households and contribute to an essential housing service.
  


• A diverse role encompassing housing administration, temporary accommodation management, housing benefit processes, and customer support.