Accommodation Support Officer - (HMP Exeter)

Are you passionate about helping people? Join our team as an Accommodation Support Officer and support our participants with their housing needs.

You’ll work with a caseload of adult males within a custodial or community environment. In partnership with probation practitioners, you’ll complete initial assessments to understand their specific needs, and then create tailored accommodation plans to meet this through an agreed number of interventions. This will include ensuring that the participants are aware of any decisions that affect them, plus informing them of their rights within the process.

We need your excellent interpersonal skills to create and maintain effective professional relationships with both our participants and external stakeholders. We’re looking for an excellent role model who can encourage positive changes in attitudes and behaviour.

Our successful candidate will ideally have knowledge of homelessness legislation or experience working within the criminal justice sector. However, we appreciate that not everyone can tick every box, so long as you are engaging and comfortable working with a diverse range of people from a variety of backgrounds, we can provide on-site training and support to enable you to develop your knowledge and skills.

This is a rewarding opportunity that will allow you to utilise your skills to influence, support and encourage others to maximise their potential and build a better future.

In return for your dedication, knowledge, and commitment, we're offering a competitive salary of £25,877 - £29,000 per annum pro rata (dependent on experience) with these great benefits:

* 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)

* 2 Volunteer Days

* Pension - 5% Employee 5% Employer

* Healthcare Cash Plan, incl. 3 x salary life assurance

* Annual salary review

* Refer a friend scheme

* Free access to Benefit Hub - an online portal with access to a wide range of retail discounts, cycle to work scheme, and additional voluntary benefits

Interested? There’s an easy-to-apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on (phone number removed).

Our Communities division is part of an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make.

Location: Managing cases from HMP Exeter.

Hours: Full time 37.5 hours per week

Contract: Permanent

Closing Date: 30 June 2026

Key Responsibilities

* Manage a caseload of participants, producing personalised accommodation plans

* Carry out initial assessments, considering risk, situation and need

* Record progress and outcomes timely and accurately using case management system

* Maintain contact with participants, identifying any emerging risks and concerns

Skills & Experience

* Experience or knowledge of Accommodation (incl. legislation) - desirable

* Highly effective interpersonal and communication skills both verbally and in writing

* Ability to establish and maintain effective working relationships

* Experience or knowledge of the work of the Criminal Justice System

* Good organisation skills and ability to meet deadlines
Only candidates based in UK and eligible to work in UK are allowed