Account Coordinator

Account Coordinator – (Manchester Office)

Compensation & Benefits:

• Salary: Circa £30,000 (dependent on experience)
• Holidays: 25 days annual leave + bank holidays
• Pension: 3% employer contribution
• Working Hours: 09:00 - 17:00 (office-based with flexibility on WFH, Manchester City Centre)

About The Client:

My client owns a sales consultancy supporting global clients in the toy industry. The international support office, located in Manchester City Centre, provides practical, high-quality service on behalf of the brands they represent.

The Role:

We are looking for a proactive and detail-oriented Account Coordinator to join their team. You’ll work directly with international distribution and retail partners, ensuring smooth operations and exceptional service. This role requires excellent communication skills, a flexible and positive attitude, and experience in customer service at a managerial level.

Key Responsibilities:

• Act as the main point of contact for global clients and partners
• Coordinate account activities and ensure timely support
• Prepare reports and insights for senior leadership across international offices
• Manage multiple priorities in a fast-paced environment
• Occasionally travel internationally to trade expos (up to 10 days per year)
• Work full-time from the Manchester-based International Customer Services office

Required Qualifications & Experience:

• Strong academic background, including high-level achievement in Maths and English
• Minimum 3 years’ experience in a similar role, with verifiable references
• Proficiency in Microsoft Office Suite, especially Excel
• Excellent written and verbal communication skills
• Strong planning, task management, and reporting abilities
• Typing speed and general office administration skills

Preferred Skills & Attributes:

• Experience in sales or merchandising, particularly in the toy industry
• Familiarity with international shipping and logistics terminology
• Understanding of import/export processes
• Additional languages are a plus
• Interest in using new technologies to improve workflows

Personal Qualities:

• Honest, reliable, and self-disciplined
• Positive and collaborative team player
• Adaptable and resilient in a changing business environment
• Strong prioritisation and time management skills