Account Coordinator

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Account Co-Ordinator

Glasgow

Main Duties and Responsibilities

• To answer and log incoming calls and requests from internal and external customers
• Coordination of engineer resources and labour in conjunction with other team members and Service Manager
• To order parts and raise purchase orders for subcontractor labour where required
• To initiate first stage internal and customer escalation processes
• Take on projects as and when required and see them through to successful completion
• To prioritise customer contracts / outstanding calls and despatch engineers.
• To identify cost saving initiatives.
• Where possible - to assist others with tasks that may be outside of the scope of your role
• Ensure that all relevant company and legislative policies and best practices are adhered to and maintained at all times.
• Effective and efficient WIP management of all call types from creation through to invoice completion and job closure
• To comply with Integral’s environmental policies and putting forward new ideas for improving environmental efficiencies.
• Adhere to H&S procedures with due regard for business constraints and efficiency
• Generating quotes for customers
• Updating, uploading and checking of the clients’ online systems & KPI reports
• Provide holiday cover for other administration roles
• To record and control cylinder rentals
• To provide day to day support to the Administration Supervisor in call management, call handling, and general administration of the service contracts in line with customer and Integral KPI’s

Experience and Qualifications

• Proficient use of Microsoft Office
• Electronic ERP system usage
• Delivering service to team of mobile engineers
• Raising Purchase Orders & Client Invoices
• Administration operational experience in mobile engineering discipline
• Client liaison for booking in works and requesting order coverage

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.