Account Director - 12M FTC

At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table.

Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand.

Job Description

Reporting to the Client Partner, as an Account Director at Jellyfish, you will guide client success, ensuring profitability, and encouraging a high-performance team culture. You will be a strategic advisor to clients, aligning Jellyfish's solutions with their goals while identifying opportunities for growth and progress. Additionally, you will mentor and support Senior Account Managers and Account Managers while also identifying opportunities and challenges with the VP or Client Partner ensuring operational excellence and cross-functional collaboration.

• Lead QBRs with the cross-functional teams and help complete client growth plans

• Improve client growth by achieving set targets and identifying expansion opportunities

• Stay ahead of industry trends and contribute to marketing and progress efforts

• Mentor and support Account Managers to foster a high-performing team

• Implement the best Client Management practices and financial reporting including client forecasts, invoicing, and budget reconciliation

• Strengthen client relationships through engagement in events, webinars, experience, and case studies.

• Manage commercial targets, ensure client projects are resourced to deliver successful outcomes, and work with Client Management VPs to resolve any gaps

• Guide cross-team collaboration to provide integrated, client-centric solutions

• Implement foundational best practices such as conference reports, timeline management with Project Management roles and responsibilities to deliver client responses, proper internal check-ins.

• Improve team resources to enhance client (and internal) team satisfaction and profitability

• Identify process improvements, flag issues to VP/Client Partner and Capability teams and resolve

• Guide client growth by achieving set targets and identifying expansion opportunities

Qualifications

• 5+ years of experience in client management for brand/media clients

• Ability to strategically evaluate media plans and approaches

• Paid Media account experience is essential

• Experience building teams and scopes fit for client's purpose, and know how to optimize to improve profitability and outputs

• Experience with platforms like Google Analytics to analyse performance data, produce insights, and guide decision-making that optimizes client outcomes and maximizes Return on investment

• Experience managing client data in Salesforce or similar systems, ensuring accuracy and integrity

• Ability to anticipate client needs, identify opportunities, and drive results

Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English.

Additional Information

Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.

💰 Reward: You'll be eligible to join our discretionary annual bonus scheme.

💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.

📈 Growth, Your Way: Accumulate one paid day each month (2 hours per week) for self-development and access to Jellyfish Learn.

👪 Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers. We also provide £1000 (or equivalent) towards courses for returning primary caregivers to support your transition back into work.

Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to [email protected].