Account Director

Position: Account Director

Location: West Midlands

Salary: £55k - £70k + bonus

Company: Direct Mail Company

The Role:

• 50% new business (inbound enquiries) & 50% existing
• Driving optimum sales & margin performance and customer retention
• Working with the IT Development team, with a view to automating their client’s business mail needs, wherever possible.
• You are a key point of contact for your clients and are expected to be pro-active in your approach to keeping clients updated and informed, as mailing campaigns go through the factory and are despatched.
• Liaising with the Finance team to review estimated sales values & margins vs actuals and to implement any necessary changes to ensure profitable account retention.
• To produce quotations and win orders (new and existing customers) in line with, or above, the company’s gross profit target
• Liaising with the various departments
• You are responsible for managing each order from quotation to invoice. Client invoices are to be raised within 48 hours of mailing despatch, or, when raising 'pro-forma’ invoices for new business accounts and postage, within 24 hours of order confirmation
• Initiative-taking approach to automating work processes & procedures, identifying areas of improvement where necessary, to enhance Client experience & the businesses performance overall.
• Driving optimum sales & gross margin performance of your team, through elevated levels of client retention & development and a pro-active approach to new business
• Regular pro-active contact with existing and occasional clients, to develop spend, frequency of use and profitability of the account
• To seek to maximise postage gross profit margin by exploring multiple methods to reducing buying-in costs - without impacting delivery times
• All incoming new business enquiries are shared amongst their Account Directors, and they are to be managed and initially spoken to by you to establish their requirements. You are to professionally introduce the business and offer the best solution to their needs.
• Maintaining and developing your own knowledge within the print, mail & post industry, to support & enhance your own progression

Requirements:

• Experience of managing multiple high technology campaigns at the same time, in a demanding environment.
• Be a positive team member, even when under pressure.
• Extensive mail fulfilment and postage account management experience (including Direct Mail / Business Mail / Hybrid Mail / Transactional Mail)
• Significant Knowledge of UK & International postal services and products across DSA’s, Independent carriers and Royal Mail is essential.
• Particularly good working knowledge of the latest digital printing & automated mail enclosing technology
• Methodical approach to work, being able to multi-task and work with elevated levels of diligence and accuracy.
• Experience of Salesforce CRM & Tharstern MIS desirable, but training will be given
• Experience of Microsoft Office Package: Excel, Outlook, Teams & Word