Account Director

A little about us:  

Want to work for a disruptive digital marketing agency in the heart of London? re:act was founded by two global FMCG marketers with experience in Health & Beauty, Gaming, Food & Drink and Technology and since 2019 re:act marketing has grown from a team of 2 to over 40 employees. Working with blue-chip clients across multiple sectors, we are a creative content agency that truly believes in developing content that means something to consumers. Brands are no longer defined by what they say about themselves, but by what real people say about them. Our agency creates unique moments that matter to the consumer, which allows brands to own conversations in a creative and engaging manner. Our experienced team creates content that travels with feeling and puts conversations at the heart of everything.   

So where do you fit in? We need additional heads to join our ambitious bunch of individuals.   

We are looking for someone with energy and grit, who thrives on creating world-class experiences for our customers, is resilient and up for a challenge.   

Position Overview:   

We are looking for an Account Director who has great aptitude in building and maintaining customer relationships, who can help facilitate further growth, and support leading a team to provide the utmost level of client service.   

You will possess excellent planning and leadership abilities to manage and advise a team of Account Managers, and Executives.  

Key Responsibilities:  

• Liaising with clients at a senior level on a day-to-day basis – providing strategic insight to push clients, and the agency, creatively and strategically  
• Help develop strategic plans and process across the client portfolio. Setting the goals, strategy and objectives for the Account Management Team to ensure projects are completed to a specific schedule, and within an agreed budget  
• Plan budgets and activities, ensuring the timely delivery of services and assets to clients, resolving any issues to maintain and strengthen client trust  
• Understand client requirements and needs to offer suitable solutions; generating new business and identifying opportunities for growth  
• Review reports for the team and communicate overall quarterly/annual progress to senior management and external stakeholders  
• Provide feedback, advice and support to the Account Team; conducting performance evaluations using key metrics  

• Significant & extensive experience in professional client relationship management  
• Ideally brand side trained – experienced SBM or MM level  
• The ability to plan and strategise at a senior level  
• Strong internal and external stakeholder leadership skills  
• A creative storyteller with the ability to apply data to quantify opportunities and influence decision-makers  
• A sense of urgency, resourcefulness, and a go-getter mentality. You are comfortable working in a fast-paced environment and navigating ambiguity  
• A leader with effective and proven team management capabilities  
• A keen attention to detail, with a solid understanding of budgeting and reporting and excellent organisational and negotiation skills  
• The ability to spot opportunities with your clients – really understanding their world and supporting them accordingly  
• Full awareness of creative processes and techniques – including digital platforms  
• Beauty and/or Personal Care experience preferable. 

• Annual bonus scheme + new business bonus opportunities 
• Up to 29 days holiday + bank holidays 
• Summer hours 
• Free breakfast and refreshments 
• A warm, supportive team and a dog-friendly office