Account Director

What you’ll do 

• Lead account planning and execution across assigned clients, ensuring alignment with client objectives and dentsu’s commercial priorities.  

• Build and maintain mid-senior client relationships, acting as the primary point of contact for delivery, performance, and commercial discussions.  

• Collaborate closely with Strategy, Growth, Delivery, and specialist teams, ensuring coordinated delivery and consistent messaging.  

• Contribute to onboarding, governance, and reporting processes, ensuring high-quality standards and operational consistency.  

• Lead renewal and retention conversations, supporting expansion opportunities and strengthening long-term client partnerships.  

• Monitor client health and performance metrics, identifying risks, improvement opportunities, and proactive interventions.  

• Resolve delivery escalations, supporting teams to troubleshoot issues and ensure seamless client experience.  

How you’ll succeed  

• Achieve strong client satisfaction, demonstrated through improved NPS / TRR, healthy relationship scores, and reduction in issues. 

• Drive retention and renewal outcomes, meeting or exceeding targets across assigned accounts. 

• Deliver revenue and commercial performance, including accurate forecasting, upsell support, and efficient delivery management. 

• Support high-performing delivery teams, evidenced by team engagement, skill progression, and consistent delivery quality. 

• Maintain operational excellence, ensuring structured governance, clear communication, and timely delivery. 

• Foster collaboration, supporting culture-building, cross-practice alignment, and knowledge sharing across teams. 

What You’ll Bring 

Essential 

• Strong experience in client leadership, account management, or delivery roles in digital, data, CRM, or CX environments. 

• Proven ability to manage multiple client accounts and oversee day‑to‑day client operations. 

• Strong stakeholder management skills, with confidence engaging mid‑senior client contacts. 

• Solid commercial acumen, including managing budgets, forecasts, and supporting account growth. 

• Excellent communication, organisational, and problem‑solving skills. 

• Ability to handle escalations with composure and maintain strong client trust. 

Desirable 

• Experience in multi-solution engagements (digital, CRM, CX, media, or data). 

• Knowledge of onboarding processes, governance frameworks, or client health measurement. 

• Exposure to contract renewals, upsell motions, or revenue planning. 

• Experience working with cross-functional delivery teams in matrixed organisations. 

What we offer 

This is a permanent role. This role can be based in Leeds, London or Manchester.

As well as a competitive salary, the candidate will enjoy a benefits package that they can tailor to their needs, which includes: 

At dentsu, we care deeply about our people. Our flexible benefits package supports your health, wellbeing, and financial future with company-funded private medical insurance, virtual GP access, and an employee assistance programme. Enjoy 25 days of annual leave plus extra days for your birthday, wellbeing, and volunteering. From discounted gym memberships and retail perks to electric car leasing and travel insurance, dentsu empowers you to thrive both at work and in life. 

Inclusion and Diversity 

At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities. 

We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic. Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work. 

We recognize the importance of work-life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process, please contact us at [email protected], quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience. 

This job description is a summary of the essential functions of the job, not an exhaustive or comprehensive list of all job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description. Other duties, as assigned by the supervisor, might be part of the job.