Account Director - Digital Agency

About Cold Banana
Cold Banana is an award-winning .NET development house focused on delivering high-quality digital platforms, bespoke web applications and technology-driven solutions. We partner with a broad range of national and international clients, offering deep technical expertise alongside strategic thinking. Our culture is open, collaborative and supportive, and we are proud to help businesses achieve their goals in the digital space.

The Role
We are seeking a confident and experienced Account Director to lead key client relationships and ensure the successful delivery of our digital services. You will act as the strategic lead on your accounts, guiding clients through complex technical projects while ensuring high standards of delivery, service and collaboration. This role is client-facing and requires a balance of strategic insight, commercial awareness and strong people leadership.

Key Responsibilities

Client Leadership

• Act as the primary point of contact for key clients, building strong, long-term relationships

• Provide strategic direction and ensure that digital solutions align with client goals

• Maintain oversight of account health and proactively identify areas for improvement or growth

• Manage client expectations, resolve escalations and ensure overall satisfaction
  
  

Project Oversight and Delivery

• Work closely with project managers and technical leads to ensure projects are delivered on time, on budget and to the highest standard

• Maintain a clear view of project scope, priorities and dependencies across accounts

• Ensure that all work delivered meets both client and internal standards of quality
  
  

Commercial and Financial Management

• Take ownership of account financials including forecasting, budget management and profitability

• Identify and pursue opportunities for organic account growth

• Collaborate with the leadership team on new business opportunities, proposals and pitches
  
  

Team and Culture

• Foster a collaborative and supportive environment across account, delivery and development teams

• Promote and live Cold Banana’s core values in every aspect of your work
  
  

What We Are Looking For

• At least 5 years’ experience in a digital agency or technical consultancy, with at least 1 years in a senior account role

• Proven ability to manage complex digital projects and technical programmes of work

• Strong communication skills with the ability to influence, negotiate and advise clients

• Comfortable working with technical teams and understanding technical concepts

• Demonstrated success in managing account financials and contributing to commercial growth

• Experience managing teams, developing talent and fostering a positive team culture

• Familiarity with Agile delivery and digital project management practices

• Professional qualifications such as Prince2 or PMP are beneficial but not essential
  
  

What We Offer

• A competitive salary based on your experience

• 28 days holiday (including bank holidays), increasing annually

• Annual profit-based bonus

• Long-term progression and development plans

• Flexible hybrid working

• Bike to Work and Tech Scheme

• Pension Scheme

• Early finish every Friday and free Friday breakfasts

• Relaxed and friendly office environment

• Regular team socials and events