Account Director - DxI - Human Intelligence

Edelman is a voice synonymous with trust, reimagining a future where the currency of communication is action. Our culture thrives on three promises: boldness is possibility, empathy is progress, and curiosity is momentum. 

At Edelman, we understand diversity, equity, inclusion and belonging (DEIB) transform our colleagues, our company, our clients, and our communities. We are in relentless pursuit of an equitable and inspiring workplace that is respectful of all, reflects and represents the world in which we live, and fosters trust, collaboration and belonging.

The Role

As an Account Director, you will be leading teams working on multiple research and intelligence projects concurrently across a variety of healthcare and pharma clients, with a focus on secondary methodologies.

This role will suit someone with strong experience in social listening, media monitoring and landscape analysis, who is confident turning complex intelligence into clear strategic recommendations for clients.

You will work closely with Edelman teams and clients to ensure research and intelligence are connected to communications challenges, business priorities and real-world decision-making.

While healthcare and pharma experience is important, we are also looking for someone who is ready to flex across other industries and sectors. The ideal candidate will be digitally fluent, AI savvy and curious about how emerging tools and technologies can enhance the way we deliver intelligence.

Responsibility

• Lead the delivery of secondary projects across key healthcare and pharma clients, ensuring work is strategic, insightful and commercially sound.
• Manage client relationships day to day, including leading meetings, understanding client needs and identifying opportunities for account growth.
• Shape intelligence approaches for pitches, proposals and live projects, selecting the right methodologies, tools and outputs.
• Translate social, media and landscape intelligence into clear, compelling recommendations for clients.
• Oversee project delivery, budgets and timelines, contributing to account profitability and high-quality execution.
• Support and develop junior team members, while sharing best practice, new tools and AI-enabled approaches across the team.
• Flex across other sectors and Edelman teams where broader intelligence support is required.

Skills

• Secondary expertise – measurement, influencer identification, benchmarking, trends identification, crisis reporting
• Digital savvy
• Demonstrates solid understanding of how to leverage research for clients
• Demonstrates technical expertise while maintaining a business-focused mindset
• Highly adaptable to different contexts and conditions
• Confidently accepts challenges
• Entrepreneurial mindset
• Highly autonomous
• Deep, proven pharma and healthcare expertise

We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t perfectly align with every qualification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.