Account Director - Medical Communications

Accelerating Life-Changing Solutions to Global Healthcare Challenges is the vision that unites us through a shared sense of purpose, whatever the role.

It speaks to the significant challenges that exist within global healthcare, and how we, as one team, can help to deliver better solutions and outcomes for our partners and for patients everywhere, sooner. Your job description outlines the important role and responsibilities that you own in achieving this vision.

Importantly too is how we go about living our vision.  This is defined by the Prime mission:

Through a pioneering fusion of the finest expertise in science, strategy, evidence, technology and creativity we deliver the world-class outcomes that our global partners trust to achieve their goals.

It speaks to collaboration and to everyone’s responsibility to bring together the diverse expertise that exist across our team to deliver world-class outcomes.

On this foundation, we have defined four core values, these represent the shared principles that guide our behaviours every day, whatever your role:

Be Brave, Be Human, Be Passionate, Be Exceptional. 

At Prime these values are integral to who we are.  They are there to guide you in your role and support you on your personal journey to success.  They shape our culture and support us in achieving our vision together, as one global team.  

Our Account Directors provide clients with a high-quality service through effective direction of account team and help to secure new business for company.  They are ultimately responsibility for overall account and financial performance and growth by providing strategic consultancy and marketing insight.

They offer client service by managing and building client relationships, offering strategic overview, high quality service and account management. Our Account Directors support resource planning and collaboration with other departments and shared services such as editorial, creative/digital and scientific services. They lead new business activities and participate in RFI and RFP creation.

Account Directors also manage and develop line reports by setting goals and continuously offering on the job mentoring. They direct assigned account team(s) on strategic account needs and operational requirements and reviews and finalizes business plans with their account managers.

Responsibilities also include:

• Working with editorial team leader to ensure that workflow within accounts is always optimized
• Participating in author/key opinion leader and client-facing calls, meetings and live events as necessary
• Finance and forecast ownership
• Supporting the navigation of all projects in motion to ensure high-quality work is delivered on time and within budget
• Reviewing account(s)/projects to ensure they meet client objectives and brand requirements
• Identifying and developing business opportunities within existing accounts
• Developing and presenting proposals to the client
• Utilizing Prime Medica information systems (where necessary) to produce market and product reports which support business development with prospective clients
• Strategic planning: excellent knowledge of medical communication deliverables – clear understanding of pharmaceutical industry drivers and ways to employ them into innovative and high-quality deliverables for high-expectation clients  

• >7 years of relevant experience in Client Services working for a pharmaceutical company, medical education or communications agency or similar
• A life sciences degree, ideally combined with a master’s or PhD
• Ability to successfully oversee and manage multiple accounts including forecasting and account growth  
• Excellent interpersonal/relationship development skills working with both colleagues and clients 
• Ability to mentor and line manage account team members and identify training needs as required 
• Possessing strategic insight, sound judgement and solid problem-solving skills – able to identify issues and find suitable solutions
• Ability to effectively communicate, lead and delegate
• Strategic understanding of project / account objectives and contribution to strategic account planning 
• Excellent organizational skills, time management and attention to detail
• Ability to work in a fast-paced environment - where multiple projects are in motion - while being mindful of timelines and budget expectations
• Effective communication skills both verbally and in writing
• Leader mentality and level of accountability
• Strong judgement and confident decision-making skills

• Medical, dental and vision insurance plans
• Competitive salary
• Generous time off
• Pension
• 401k Plan with match
• Health & Wellbeing offerings
• Job training and advancement opportunities
• Hybrid/Remote working