Account Executive

Account Executive  

Full time and permanent, Newcastle

We are:
Everything Managed is one of the fastest-growing companies in the UK and our vision is revolutionising fully managed business services via technology with a world class customer experience which we will deliver by creating a culture of community, engagement, development and empowerment.

You’ll be:

·        Communicating directly on customer calls and armed with a toolkit for upsell opportunities and tonnes of product knowledge - you will help customers get the very best out of our service.

·        Dealing with queries, problems, and feedback via several forms of communications, including Phone and email.

·        Taking customer insights & feedback and working with managers to turn those into strategic decisions for the future of the business.

·        Recording all client contact and notes accurately within the Salesforce CRM system.

·        Working closely with colleagues in other teams to deliver for our customers

·        Taking ownership of each customer, getting to the heart of the query, deciding the best course of action and providing the kind of service that earns our customers’ trust.

·        Generating sales among client accounts, including upselling and cross-selling.

·        Educating our customers around current legislation and helping them to meet all waste regulations.

·        Overall, providing an excellent customer experience for our clients whilst achieving KPIs and within agreed service levels

You are:

·        A high achiever who has a track record on hitting targets and delivering results.

·        A natural problem solver and creative thinker who can apply this during a sales process.

·        Someone who can clearly communicate both verbally and in writing.

·        Out-going with a dynamic personality and a 'can do' attitude.

·        Someone who can work both independently and in a team environment.

Experience

·        B2B or B2C sales experience

·        Previous experience in outbound tele sales or customer service would be a definite asset.

·        Solid working knowledge of Microsoft 365 products

·        Salesforce CRM knowledge is an added bonus

·        GCSE level qualifications including English and Maths (or a similar qualification level)

What’s on offer?

• Opportunity to make commission  


• Offices based in central Newcastle 


• Benefits package which is second to none covering health care, pensions, enhanced annual leave. Employee assistant programme 24hrs access to GP


• 25 days holiday leave +8 days bank holidays


• Company Socials 


• Regular Sales incentives for top performers


• Personalised career path