Account Executive

Position Summary

As an Sales Co-Ordinator you will be responsible for developing long term relationships with customers.

You will work to satisfy customers’ needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. You will have excellent communication and negotiation skills and be customer service orientated.

Key Responsibilities:

· Completion of RFQ's from customers

· Negotiating with customers regarding pricing/leadtime for orders

· Processing customer orders

· Progressing any customer queries regarding outstanding orders

· Facilitating business reviews with customers

· Maintain regular customer engagement

· Ensuring the system is updated using active price management including margins

· Analysis of customer schedules to ensure stock availability

· Obtaining up to date forecast information for key customers

· Monthly sales forecasting analysis on key accounts

· Creation of commercial invoices and supporting of customer declarations

· Resolving empty bin queries by liasing with customer & purchasing department

· Regular reviews of any invoice exceptions

· Co-ordinate activities with any quality concerns raised by our customers

· Support and collaborate with AR/AP to resolve invoice discrepancies

· Liase with Warehouse operations to ensure timely fulfilment of customer orders

· Generate customers KPI’s as required

· Any other duties as required by management

Purchasing Responsibilities – (dependant on branch location & requirement)

· Liaising with suppliers regarding pricing/ leadtime for orders

· Product sourcing & resourcing

· Placing PO's with suppliers

· Progressing PO's with suppliers

Education, Experience & Qualifications:

• Proficient in oral, written, and mathematical skills

• Experience of Microsoft Office package including Excel

• Good time management

This job description reflects the current situation and is subject to change based on the needs of the business
Only candidates based in UK and eligible to work in UK are allowed