Account Executive - Partner Success - Rated People

Please note this role will require, minimum, 2 days per week at our Shoreditch office

ABOUT RATED PEOPLE  

At Rated People, we are proud to be the UK’s leading online marketplace connecting homeowners with skilled local tradespeople. With more than 10,000 tradespeople across the country covering 200+ trades, we make it easy for homeowners to find trusted professionals and for tradespeople to grow their reputation and business.

We’ve been doing this for almost 20 years, and 95% of work booked through our platform is rated 4 stars or higher. We’re all about building trust, streamlining the process, and helping both sides get the job done right.

OUR VALUES

Energy                        We bring passion, drive and positivity

Engagement               We take ownership, we trust one another

Execution                    We make it happen

Edge                            We have courage and are decisive

THE ROLE 

A Rated People Account Executive supports tradespeople through different phases of the customer lifecycle; listening to and acting on their needs, their wants and delivering a best-in-class tradesperson experience. You will have specific accounts to look after dependant on the life cycle stage. Your focus will be on ensuring that the tradesperson has the support they need to be successful and grow on the platform. 

Responsibilities include:

• Act as the primary point of contact for a portfolio of tradespeople, providing timely support and guidance to help them maximise value from the platform.


• Handle inbound queries and issues efficiently, delivering a consistently high-quality customer experience.


• Proactively identify risks to account retention and escalate emerging challenges to relevant internal teams.


• Support engagement initiatives by promoting platform features, marketplace updates, and campaigns that drive active usage.


• Monitor account engagement metrics, identifying trends or changes in behaviour to inform proactive outreach.


• Stay closely connected with your accounts through proactive phone outreach, prioritising relevant, value-adding conversations over volume-based activity


• Contribute to the continuous improvement of team processes, outreach strategies, and tools to enhance efficiency and impact.


• Act as the voice of the tradesperson internally, advocating for product and service improvements that increase adoption and satisfaction.

WHAT WE OFFER? 

• Hybrid working (2 days per week in our Shoreditch office)


• 25 days’ holiday (plus one day for every year of service, capped at 30 days) 


• Strong and inclusive company culture we all shape and take ownership and pride in, including companywide events, surprise and delights, roundtables and culture clubs 
  


• Private medical insurance (including mental health and virtual GP)


• Enhanced parental leave


• Cycle to work scheme


• Life assurance


• Travel loans
  

Ready to Make an Impact?

Come join a team that’s passionate, supportive, and driven by purpose—and help shape experiences that truly make a difference.