Account Handler

Real Estate Account Handler
Location: Chelmsford (Hybrid)

We are delighted to be working on behalf of our client, a leading specialist in insurance and risk management services, to recruit a Real Estate Account Handler to join their team in Chelmsford.

The Opportunity:
Reporting to the Real Estate Team Leader, you will be responsible for managing a portfolio of property and liability claims across the UK and Europe—from initial investigation through to final settlement. This role requires a strong commitment to delivering high-quality service while adhering to all technical, operational, and compliance standards.

Key Responsibilities:

• Investigating, negotiating, and settling claims in a timely and professional manner.
• Liaising with insured parties, insurers, brokers, and other stakeholders—both in the UK and overseas.
• Producing clear and accurate reports in line with internal guidelines and professional standards.
• Managing time reporting, billing, and processing in line with company procedures.
• Ensuring all invoices are issued accurately and promptly.
• Working closely with the client’s Loss Adjusters where appropriate.
• Attending internal and external client review meetings as required.

• Experience in real estate or commercial property claims is highly desirable, particularly within a loss adjusting or insurance handling environment.
• Strong communication, negotiation, and problem-solving skills are essential.
• You will be confident in decision-making and demonstrate excellent stakeholder management capabilities.
• Ability to build and maintain professional relationships both internally and externally.
• Professional qualifications (or progress towards one) such as Cert CII or similar would be an advantage.

This is a fantastic opportunity to join a respected and collaborative business with a reputation for service excellence. If you're looking to take the next step in your claims or insurance career and thrive in a fast-paced, client-focused environment, we’d love to hear from you.