Account Handler

Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

We are currently seeking an Account Handler to join our friendly team at our Hoddesdon site on a 12 month fixed term basis!

Salary: £26,000 per annum.

Working hours: Monday to Friday, 07:30-15:30 or 08:15-16:15 or 09:00-17:00.

As an Account Handler you will be the first point of contact for clients to address/resolve queries and issues as they arise.

Key Duties of an Account Handler:

• To respond professionally, promptly and with precision to requests and queries from the Client.
• Mitigate the impact of any errors by reporting potential claims at the earliest opportunity.
• Generate Daily / Weekly / Monthly Service and compliance reports.
• Follow established procedures and protocols regarding all loads to ensure the integrity of the load and our brand.
• Resolve any identified discrepancies in documentation before sending to clients.
• Maintain client records and data in line with internal systems and protocols.
• Maintain and monitor Daily Order Audits.
• Plan Export order collections through to Haulier Quotes and Confirmations.
• Maintain Export Control Tools ensuring HMRC compliance of Information & Communication for Export Hauliers.
• Maintain cost control with Special Delivery Orders.
• Liaise with personnel across different levels (Shift Managers, Transport Coordinators, Customer Service & Client Support Colleagues).
• Ensure the smooth running of assigned portfolio on a day to day basis including order chasing and delivery issue resolution.

• Attention to detail/ accuracy.
• Customer service mentality.
• Proficient in computer literacy including Microsoft Excel, PowerPoint and Outlook.
• Good geographical knowledge.
• Ability to work without direct supervision.
• Excellent communication skills in order to deliver accurate information.
• Effectively prioritise work load in order to meet set deadlines.
• Proactive decision maker.

As part of our drive to make Great Bear a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our people are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave – 28 days inclusive of the bank holidays. 
• Pension scheme – We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 4% employee and 4% employer.
• Life Assurance -  x2 your annual salary.
• Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year. 
• Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses. 
• Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition and long service awards.
• Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

If you meet the requirements for the above role and are looking for your next career opportunity, please apply now and become a part of our #WinningTeam!