Account Manager

Our client is an innovative telco specialising in Bulk SMS, Voice and Mobile Billing with clients all around the world. We have a powerful team that work together as a family in London, Cape Town, Melbourne and Guernsey.
We are looking for a self-motivated & passionate person to join our Bulk SMS team.
Account Management Responsibilities:

• Looking after day-to-day queries/requests from our customers
• Building long-term relationships with customers
• Gaining a deep understanding of customer accounts (i.e. where they send, how often, our cost, the price they pay etc)
• Evaluate & negotiate prices with both customers & suppliers to maximize profits
• Track daily metrics (SMS sent, delivered, failed…) and act accordingly
• Assist with challenging customer requests and issues

Working with the tech team to:

• Improve existing software in line with feedback from customers
• Develop new software in line with the specifications of customers

Sales Responsibilities:

• Converting inbound leads
• Up and cross-selling different services to customers

Administrative Responsibilities:

• Authorising and approving supplier invoices and generating customer invoices
• Check customer/supplier data, update customer profiles when appropriate
• Working with finance to collect outstanding invoices

The successful candidate will:

• Have 5+ years’ experience in a sales/account management
• Have a Russel Group university degree, preferably in the field of science, maths, accounting or engineering
• Work autonomously with the support of the team
• Be people-oriented and enjoy connecting with customers from all over the world
• Love technology and be willing to learn and understand software applications
• Be happy juggling responsibilities across sales, account management and the administrative tasks
• Have excellent communication skills and be 100% fluent in English (both written and verbal). Other languages are a plus
• Have experience/interest in the tech industry with preference for Telecommunications
• Be proficient with Microsoft Excel
• Have the ability to manage multiple accounts & maintain sharp attention to detail
• Have excellent listening, negotiation and presentation skills
• Be good at arithmetic
• Work hard & play hard
• Work at night or on weekends occasionally , if required
• Love travelling and attending trade shows, industry events and parties

Basic coding language/programming knowledge and advanced computer skills. (i.e. image corrections, database queries, system administration) is a HUGE plus.
Why Us?

• We’re an agile company that cares about doing things perfectly
• You’ll be given the freedom and trust to do what you need to do and be successful
• You get to travel for conferences and meet clients where necessary
• There is potential to grow and make a difference
• The option to work from home or a shared office space or a hybrid of both
• Excellent earning potential
• We have epic summer parties! Last year we worked from the pool in Cyprus for a week

Job Type: Full-time
Pay - £70-90k plus approx. 20% bonus opportunities

Our client is an innovative telco specialising in Bulk SMS, Voice and Mobile Billing with clients all around the world. We have a powerful team that work together as a family in London, Cape Town, Melbourne and Guernsey.
We are looking for a self-motivated & passionate person to join our Bulk SMS team.
Account Management Responsibilities:

• Looking after day-to-day queries/requests from our customers
• Building long-term relationships with customers
• Gaining a deep understanding of customer accounts (i.e. where they send, how often, our cost, the price they pay etc)
• Evaluate & negotiate prices with both customers & suppliers to maximize profits
• Track daily metrics (SMS sent, delivered, failed…) and act accordingly
• Assist with challenging customer requests and issues

Working with the tech team to:

• Improve existing software in line with feedback from customers
• Develop new software in line with the specifications of customers

Sales Responsibilities:

• Converting inbound leads
• Up and cross-selling different services to customers

Administrative Responsibilities:

• Authorising and approving supplier invoices and generating customer invoices
• Check customer/supplier data, update customer profiles when appropriate
• Working with finance to collect outstanding invoices

The successful candidate will:

• Have 5+ years’ experience in a sales/account management
• Have a Russel Group university degree, preferably in the field of science, maths, accounting or engineering
• Work autonomously with the support of the team
• Be people-oriented and enjoy connecting with customers from all over the world
• Love technology and be willing to learn and understand software applications
• Be happy juggling responsibilities across sales, account management and the administrative tasks
• Have excellent communication skills and be 100% fluent in English (both written and verbal). Other languages are a plus
• Have experience/interest in the tech industry with preference for Telecommunications
• Be proficient with Microsoft Excel
• Have the ability to manage multiple accounts & maintain sharp attention to detail
• Have excellent listening, negotiation and presentation skills
• Be good at arithmetic
• Work hard & play hard
• Work at night or on weekends occasionally , if required
• Love travelling and attending trade shows, industry events and parties

Basic coding language/programming knowledge and advanced computer skills. (i.e. image corrections, database queries, system administration) is a HUGE plus.
Why Us?

• We’re an agile company that cares about doing things perfectly
• You’ll be given the freedom and trust to do what you need to do and be successful
• You get to travel for conferences and meet clients where necessary
• There is potential to grow and make a difference
• The option to work from home or a shared office space or a hybrid of both
• Excellent earning potential
• We have epic summer parties! Last year we worked from the pool in Cyprus for a week

Job Type: Full-time
Pay - £70-90k plus approx. 20% bonus opportunities