Account Manager

We are seeking a proactive and results-driven Account Manager to oversee a portfolio of assigned clients, develop new business from existing clients, and actively seek new sales opportunities. The ideal candidate will serve as the lead point of contact for all client account management matters, ensure client satisfaction, and deliver value that fosters long-term partnerships.

Benefits for the Account Manager include:-

• Monday to Friday 9am to 5.30pm with free onsite parking
• 31 days of holiday rising to 33 days over time (including Bank holidays)
• Access to Mental Health support line
• Commission on achievement of targets

Duties for the Account Manager:-

• Build and maintain strong, long-lasting client relationships.

• Serve as the primary point of contact between clients and internal teams.

• Understand client needs and objectives, and provide strategic recommendations.

• Ensure timely and successful delivery of solutions according to client needs.

• Manage client expectations and handle escalations with professionalism.

• Identify upselling and cross-selling opportunities.

• Monitor account performance and prepare regular reports.

• Collaborate with sales, marketing, and product teams to improve client experience.

• Meet and exceed account growth targets and KPIs.

To be successful as an account manager you will need a minimum of 1 year outbound calling experience and be a confident user of IT systems.

COG LTD are acting as an Employment Agency.