Account Manager

Role: Account Manager

Full-time (8am – 5:00pm)

Office Based 

Outline of Role:

The primary goal of the internal sales representative is to develop both existing and new business. While the business operates as an online web shop, the team aims to cultivate a loyal, long-term trade customer base.

The role involves handling inquiries, queries, and customer service for both existing and new customers. The customer base is diverse, including end-users, tradespeople, builders, and installers.

Main Duties:

• Handling incoming calls and converting them into sales.
• Preparing quotations and managing projects through to the order stage.
• Focusing on developing existing customers and generating new leads.
• Identifying new opportunities and contacting potential new customers.
• Actively building and maintaining relationships with customers.
• Reviewing plans and specifications, consulting with customers to ensure they purchase the correct products for their needs.
• Handling technical queries as required.
• Attending meetings online or in person if necessary.
• Reviewing competitors and providing feedback to management.
• Maintaining a high level of customer service.
• Dealing with issues such as returns or delivery problems.
• Assisting with and generating inquiries through social media platforms.

Skills Required:

• Effective oral and written communication skills.
• Confident telephone manner.
• Proficient use of a PC for internal and external communication.
• Team player.
• Self-motivated.
• Energetic personality.
• Experience within the trade is preferred but not essential.

Systems Knowledge:

• CRM system to maintain accurate customer records and organize workflow.
• Microsoft Office package, including Outlook for email and Excel for data recording, which are critical tools for this role.

Bonus Scheme:

A commission scheme is in place for this role, based on specific targets given to the successful candidate. This scheme is uncapped.