Account Manager

ARE YOU AN EXPERIENCED ACCOUNT MANAGER LOOKING FOR A NEW AND EXCISTING CHALLENGE?

DO YOU WANT TO JOIN AN EXPANDING FIRM IN CREWE WHO OFFER EXCELLENT CAREER OPPORTUNITIES AND A FANTASTIC BENEFITS PACKAGE?

KPI have partnered with one of our clients for the recruitment of an Account & Project Manager. We are looking for talented individuals who genuinely care, have their own internal drive and passion to succeed and posses a natural organisation. This is an excellent opportunity to work with multinational brands and operate across a diverse range of industries.

YOUR NEW ROLE;

You will manage a portfolio of clients, helping to coordinate the delivery of new projects, and the maintenance of existing clients.

• Develop and manage project timelines, schedule internal resources, and ensure tasks are progressing as planned by providing teams with the necessary information and support.

• Adapt communication style and project plans to align with the unique needs and expectations of each client.

• Monitor project budgets closely to ensure spending remains within agreed estimates.

• Lead regular meetings with internal development and QA teams to clarify priorities and maintain alignment.

• Proactively identify and address potential roadblocks, resolving issues calmly and efficiently.

• Exercise sound, balanced judgment in challenging situations, such as managing client expectations when requirements exceed budget or scope (feature creep).

• Conduct regular client update meetings (typically via video call) to report on progress and next steps.

• Keep internal stakeholders, including Directors, informed of project status, flagging risks and suggesting solutions.

• Educate clients on digital best practices and communicate relevant software updates and improvements.

• Identify opportunities to increase account value by recommending additional design, development, or complementary services.

• Ensure retainer clients are utilizing their allocated hours effectively and strategically.

• Attend in-person client meetings when necessary to build relationships and support project success.

• Contribute ideas to enhance departmental and business-wide efficiency and help implement improved workflows.

• Support business growth by identifying opportunities within existing accounts and promoting relevant services or solutions.

YOU WILL BE/HAVE;

• Excellent organisational skills with the ability to juggle multiple priorities.
• The confidence and composure to handle busy clients who can be demanding, have varying needs, expectations, and technical knowledge.
• Strong people skills, and excellent communication - both verbal and written - with the ability to understand technical lingo, and articulate technical ideas to non-technical audiences.
• A proactive mindset with a keen eye for commercial opportunities.
• A background in sales or client management would be very beneficial.
• Any prior experience in account management or sales, particularly in a software house or digital agency, is a plus but not essential.
• A willingness to learn and adapt as part of a dynamic team.

DESIREABLE;

• Experience with project management and communication tools such as JIRA, Slack, Microsoft Project, and Excel.
• Experience using CMS platforms (e.g., Contentful, Umbraco, or WordPress).
• The ability to demonstrate general web knowledge, including an understanding of how websites and web applications work.
• Degree educated.

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