Account Manager

We are looking for an Account Executive for an amazing business in the heart of Newbury!

Key tasks:

· Manage customer accounts

· Manage order books to ensure our client delivers on time and meet or exceed customer expectations

· Respond to sales enquiries in a timely manner and pro-actively identifying new business opportunities.

· Obtain quotes from preferred suppliers and raise quotes to customers for repeat requirements

· Identify supply chain risks and potential issues when assessing customer requirements so that these can be addressed and resolved within our quote

· Procure materials and services for repeat projects, in line with costs and timescales expected/required, negotiating further cost savings wherever possible with the order to place

· Regularly review customer KPIs to ensure that quality, delivery time, stock/aged stock levels and profit margin targets are met. Create and implement plans to improve results if targets are not met

· Liaise effectively with sales colleagues and customers to gain a clear understanding of requirements and optimize quality of service, business growth and customer satisfaction

· Work in line with our processes to ensure continued compliance to our quality management system

· Represent the company in a professional manner at all times.

Knowledge, Skills, Experience & Attributes

In order to be fully effective in the role the following will be required:

• Experience of B2B sales and / or purchasing

• Excellent communication skills

• Strong organisational skills and attention to detail

• Experience of providing excellent customer service, including working with colleagues to resolve customer concerns

• Relationship building skills