Account Manager

Our client, a leading specialist Insurance organization is seeking an Account Manager to join their well-established team.

The role will report to the Sales Director and will cover a range of administration duties and directly engage in sales activity including the management of selected renewals, targeting of new business and the management of allocated accounts.

This is a Full Time office based role, situated in the Croxley Business Park with the potential to move to hybrid working upon completion of probationary period.

Training will be provided to support development with a clear career path to progress within a sales-based role.

ROLE:

• Manage inbound calls and triage to Sales Team, as required.
• Contact intermediaries by phone for selected renewals.
• Support and manage renewal follow-up activity, including outstanding
  decisions.
• Manage general queries and supplier questionnaires.
• Responsible for post-onboarding, mid-term and post renewal
  intermediary calls, capture and record client satisfaction.
• Support the Sales Team with recording and reporting of sales activity.
• Liaise with other functions within the business to ensure effective
  communication, timely resolution, and best customer experience.
• Support with sales meeting preparation and minutes along with other
  administration support where required.
• Support sales projects and actively contribute to the continuous
  improvement of the sales process and function.

REQUIREMENTS:

• Administration experience in the private medical insurance market or financial services sector is essential.
• Sales or Account Management experience is preferred.
• Excellent organisation and communication skills.
• Clear and professional telephone manner.
• Able to build rapport and successful relationships.
• Customer-centric.
• Work well as part of team.
• Self-motivated and results driven.

MORE INFO:

• Company pension scheme (auto enrolled)
• Voluntary dental after completion of probationary period
• PMI after 6 months
• Performance-related bonus scheme (subject to bonus scheme rules)
• 23 days holiday per year
• 35 hours a week
• Monday to Friday 9:00am - 5:00pm