Account Manager

If you're a natural when it comes to building close-knit relationships and want to join a company that appreciates the work/life balance, then this Account Manager position that offers great earning potential is worth consideration.

What’s in it for you?

• Work hours: Monday to Friday, 9am to 5pm - 35 hours per week - 2 x 15-minute breaks and ½ hour lunch
• Salary: £25,000 plus uncapped commission with realistic first year earnings of £40,450
• Hybrid working after probation, one week in the office, one week from home
• 31 days holiday, including bank holidays
• Holiday buy back scheme
• Free onsite parking
• Access to a company pension, life assurance, cycle to work scheme
• Enhanced parental policies
• Regular incentives, days away, and team building days
• Wellbeing programme
• Training and development opportunities, with access to Apprenticeships
• Employee perks which includes retail discounts

Account Manager Responsibilities:

• Successfully increase account spend by reaching out to existing customers to offer additional solutions and identify further upsell opportunities
• Carefully listen to customers to fully understand their requirements and business, enabling you to offer relevant products and services
• Manage a spectrum of accounts, effectively handling incoming queries via phone and email and delivering a first-class experience that retains custom and reduces cancellation rates
• Act as an industry expert for your accounts by demonstrating a good understanding of products and services available
• Deliver against agreed targets and KPIs, exceeding expectations where possible
• Pass prospects and leads across to the New Business team
• Update the CRM with sales activity and accurate customer details

Account Manager Skills and Experience:

• Possesses previous experience in an outbound sales role, either as an Account Manager or Sales Executive
• B2B experience would be a distinct advantage, although not essential
• Has a proven track record of identifying up-sell and cross-sell opportunities and is confident taking advantage of those opportunities
• Showcases superb interpersonal and communication skills, able to build rapport and foster close-knit relationships with customers
• Resilient, determined and eager to achieve and surpass targets
• Eager, enthusiastic, pro-active and positive in your approach
• Keen to join a company where progression and training is encouraged