Account Manager

• Annual Salary: £26,000 plus commission
• Location: Croydon
• Job Type: Full-time

Join a great client of ours as an Account Manager and play a crucial role in ensuring smooth and efficient operations. This position is ideal for someone who excels in customer service and has a keen eye for detail. You will be responsible for managing various aspects of client interactions and logistics, ensuring a seamless experience for both new and existing clients.

• Provide outstanding customer service, ensuring client satisfaction and maintaining high service standards.
• Perform accurate data entry and keep detailed records of client interactions and transactions.
• Stay updated with customs requirements and ensure compliance in all transactions.
• Liaise with overseas partners to request rates and coordinate logistics.
• Respond to new online enquiries, provide quotes, and update existing enquiries as necessary.
• Schedule in-home or virtual surveys to facilitate accurate move planning and cost estimations.
• Act as the main point of contact for individual clients, managing their needs and expectations.
• Follow up on quoted moves, using various platforms to reach clients and ensure timely responses.
• Handle the final stages of booked moves, ensuring all details are confirmed and communicated effectively.

• Proven experience in customer service or a similar role.
• Excellent attention to detail and ability to multitask.
• Strong communication skills and proficiency in data entry.
• Knowledge of customs regulations and requirements.
• Ability to work independently and as part of a team.
• Experience with CRM systems and proficiency in using various communication platforms.

If you are interested in this position, please apply right away!