Account Manager

Come and join the leading #avoexperts 🥑 

Westfalia Fruit is a leading multinational supplier of fresh fruit and related value-added products to global markets. Through our vertically-integrated supply chain we grow, source, ripen, pack, process and market quality avocadoes & fresh produce – 365 days a year & across the globe.  

With the largest avocado-growing footprint in the world, we are recognised as the leading #avoexperts and considered as the supplier of choice to both retail & wholesale customers whom we serve from sales offices in the UK, Europe, North America, Latin America & Southern Africa.  

We’re looking for an Account Manager to join our team in Kings Hill, Kent. 

As an Account Manager, your core working hours will be 7.30am - 3.30pm and you’ll be instrumental in building and nurturing relationships with customers in the fresh produce sector. In this dynamic role, you’ll have the chance to drive growth, manage accounts, and make a real impact in a fast-paced, customer-centric environment. This is an exciting opportunity for someone with a passion for the fresh produce industry to bring their expertise to a global leader and thrive in a role where your contributions are valued and visible. 

Responsibilities include: 

• Develop and strengthen customer relationships, managing accounts by understanding their business needs and providing tailored solutions. 

• Proactively engage with customers, conducting regular follow-ups to ensure satisfaction and identify new opportunities. 

• Research customer requirements, industry trends, and competitor offerings to stay ahead and provide relevant insights to customers. 

• Serve as the primary point of contact for customer inquiries, offering prompt and effective solutions. 

• Manage the end-to-end order process to ensure accuracy and timeliness, coordinating with internal teams to meet customer specifications. 

• Communicate regularly with customers to confirm order details, delivery schedules, and address any adjustments needed. 

• Collaborate with Production and Quality Assurance teams to ensure customer orders meet quality standards and specific requirements. 

• Administer order-related tasks, including confirming orders, invoicing, and maintaining accurate records in internal systems. 

• Champion excellent customer service by addressing customer concerns and proactively working to enhance customer satisfaction. 

Essential 

• Proven experience in Sales, Account Management, or Sales Support. 

• Knowledge of the fresh produce industry. 

• Strong relationship-building skills with excellent communication and interpersonal abilities. 

• Fluency in English, both written and spoken. 

• Strong organizational skills and the ability to prioritize tasks efficiently. 

• Flexibility to work varied hours, including occasional Saturdays. 

• Competitive salary. 

• Hybrid working (3-4 days in the Kings Hill office)  

• 23 days holiday, plus bank holidays. 

• A welcoming, modern office with fresh fruit, bean-to-cup coffee, freshly squeezed orange juice & avocado ice-cream.  

• Free on-site parking.  

• Company pension scheme. 

• Employee Assistance Plan with Medicash.  

• Christmas hampers & a Christmas party.  

• Sausage roll Thursday & pizza lunch days. 

Please note that this position does not have a specific closing date. We encourage you to apply as soon as possible as we will be reviewing applications on a rolling basis and the advert may be removed at any time. 

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.