Account Manager

We are seeking a motivated professional to join our client's growing team, specialising in managing key panel relationships within residential conveyancing. This is a revenue-focused role where you'll be responsible for protecting and growing income from major Key Accounts whilst ensuring exceptional client service delivery.

Working in a hybrid environment (2 days office, 3 days home), you'll manage panel SLAs, resolve escalated complaints, and build strong relationships through regular client visits across the region.

• Revenue Management: Forecast and protect revenue from residential conveyancing panel instructions
• Client Retention: Manage Key Account relationships, resolve conflicts, and handle escalated fee complaints
• Panel Expertise: Understand and implement panel SLAs, pricing structures, and portal requirements
• Relationship Building: Conduct regular visits to panel providers and fee earning offices to strengthen partnerships
• Business Development: Identify growth opportunities and work with New Business teams to expand panel relationships
• Team Leadership: Train and monitor fee earners and consultants on panel requirements and best practices

• Proven experience in Account Management, Customer Relationship Management, property management, sales progression, or tenancy progression
• Strong conveyancing/property knowledge essential
• Target-driven mindset with ability to work to quarterly commission targets
• Excellent problem-solving and conflict resolution skills
• Leadership capabilities and team management experience
• Strong analytical skills with proficiency in Microsoft Word and Excel
• Self-motivated approach suitable for hybrid working environment

• Competitive salary of £35,000
• Car allowance included + mileage expenses for client visits
• Commission structure based on quarterly performance targets
• Flexible hybrid working arrangement (2 days office, 3 days home)
• Professional development opportunities and career progression
• Working with a well-established legal services provider
• Modern office location in Croydon with excellent transport links

Our client is a forward-thinking legal services provider specialising in residential property, with a strong reputation for client service excellence and innovative approaches to legal delivery. They value long-term relationships and are committed to both professional development and work-life balance.

To apply or discuss this opportunity further, please contact us with your CV and a brief cover note outlining your relevant experience.