C

Account Manager

icon briefcase Job Type : Full Time

Number of Applicants

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Job Description - Account Manager

We are working closely with a large UK wide business who are on the hunt for an Account Manager, based in & around the Cambridge area. This is a hybrid role & requires travel around Cambridge & Peterborough.

  • The effective management of a portfolio of accounts with a principle aim of customer retention.
  • Analyse lost business/complaint management data and implement appropriate action.
  • Explore cross selling opportunities where appropriate.
  • Develop Customer Account Plans to identify and review future risks and opportunities
  • Ensure the Company’s growth targets for the customer portfolio are achieved.
  • Act as a lead point of contact for all matters specific to your customers.
  • Understand the needs and future requirements of customers through proactive management.
  • Understand quality standards set by the company and agreed with each customer. Retain ownership of the customer service level agreement.
  • Forecast and track customer metrics to predict trends. Highlight opportunities and threats.
  • Discuss outstanding debt issues with customers agreeing satisfactory outcomes for both parties.
  • Review the commercial viability of accounts, recommending improvements or additional services.
  • Agree price increases with customers as advised by the Company.
  • Push for improvements, applying commercial thinking in making choices on existing and emerging customer requirements.

What will make you stand out?

  • Ability to listen to and influence peer group and department team members.
  • Good attention to detail and the ability to analyse data.
  • Continuously improve the department and/or team.
  • Ability to organise self and others to ensure tasks are carried out in a timely manner.
  • Strong collaboration & influencing skills across departments and sites.

Full time role. Company Car. Paying 35k plus uncapped commission.

Original job Account Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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