Account Manager

We are working closely with a large UK wide business who are on the hunt for an Account Manager, based in & around the Cambridge area. This is a hybrid role & requires travel around Cambridge & Peterborough.

• The effective management of a portfolio of accounts with a principle aim of customer retention.
• Analyse lost business/complaint management data and implement appropriate action.
• Explore cross selling opportunities where appropriate.
• Develop Customer Account Plans to identify and review future risks and opportunities
• Ensure the Company’s growth targets for the customer portfolio are achieved.
• Act as a lead point of contact for all matters specific to your customers.
• Understand the needs and future requirements of customers through proactive management.
• Understand quality standards set by the company and agreed with each customer. Retain ownership of the customer service level agreement.
• Forecast and track customer metrics to predict trends. Highlight opportunities and threats.
• Discuss outstanding debt issues with customers agreeing satisfactory outcomes for both parties.
• Review the commercial viability of accounts, recommending improvements or additional services.
• Agree price increases with customers as advised by the Company.
• Push for improvements, applying commercial thinking in making choices on existing and emerging customer requirements.

What will make you stand out?

• Ability to listen to and influence peer group and department team members.
• Good attention to detail and the ability to analyse data.
• Continuously improve the department and/or team.
• Ability to organise self and others to ensure tasks are carried out in a timely manner.
• Strong collaboration & influencing skills across departments and sites.

Full time role. Company Car. Paying 35k plus uncapped commission.