Account Manager

Imperial Recruitment Group are delighted to be working with a waste management business who are at the forefront of their industry providing driving sustainable solutions that transform waste into opportunities for a greener, cleaner planet.

Job title: Account Manager
Salary: Competitive
Location: Durham
Type: Permanent

Overview of the role:

As an Account Manager, you will be the primary point of contact for our valued clients, responsible for managing their accounts and ensuring they receive exceptional service. You will collaborate closely with clients to understand their needs, provide tailored solutions, and help them achieve their goals. Your role will also involve upselling and cross- selling opportunities to gain experience the accounts you manage.
Duties are but not limited to:
• Client Relationship Management: Serve as the primary point of contact for assigned clients, building and maintaining strong, long-lasting relationships.
• Account Management: Oversee and manage client accounts, ensuring that services are delivered effectively and in alignment with client expectations.
• Client Satisfaction: Actively listen to client concerns, address issues promptly, and ensure a high level of client satisfaction.
• Upselling and Cross-selling: Identify opportunities to expand the relationship with clients by promoting additional products or services that meet their needs.
• Reporting and Analysis: Regularly report on account performance, client feedback, and potential risks. Provide insights and recommendations for account growth.
• Contract Negotiation and Renewal: Manage contract renewals, pricing discussions and negotiate terms to maintain and grow client relationships.
• Market Research: Stay informed about industry trends, competitor activities, and market conditions to provide clients with relevant insights and opportunities.
• CRM: Use CRM tools to track and report on sales activities, maintain accurate customer records, and provide regular updates to management.
• Client Training: Educate clients on changes and developments in the waste management industry, introducing new requirements and ensuring they are fully leveraging the services offered.

Benefits
• Bonus structure based on performance.
• 20 days holiday rising with length of service
• Pension Scheme
• Rewards and recognition schemes
• Clear path for progression you get out what you put in.

Requirements
• Background in business-to-business account management (any sector)
• Can do attitude.
• Strong presentation skills
• Comfortable with Microsoft packages including PowerPoint.

Imperial Recruitment Group is committed to being an equal opportunities employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, experiences, and abilities, ensuring fair treatment throughout the recruitment process.

For more information about this fantastic opportunity please contact Rob Colgrave at Imperial Recruitment Group