Account Manager

Location: St Albans, Hertfordshire
Sector: Logistics & Supply Chain

Type: Full-Time | Permanent

Our client is a well-established logistics provider based in St Albans, known for delivering tailored transport and supply chain solutions across the UK. With a strong focus on customer retention and service excellence, they are now looking to expand their commercial team with a dedicated Account Manager to drive growth through existing client relationships.

This is a non-cold calling role, ideal for a commercially minded professional who excels in upselling and account development. You’ll be responsible for managing a portfolio of loyal clients, identifying opportunities to enhance service offerings, and increasing revenue through strategic relationship management.

• Manage and grow a portfolio of existing logistics clients.
• Identify and execute upselling opportunities based on client needs and service gaps.
• Build strong, long-term relationships with key stakeholders.
• Collaborate with internal teams to ensure smooth service delivery and client satisfaction.
• Monitor account performance and provide regular reporting and insights.
• Act as the main point of contact for client queries and escalations.

• Proven experience in account management, ideally within logistics, transport, or supply chain.
• Strong commercial acumen with a track record of upselling or growing existing accounts.
• Excellent communication and interpersonal skills.
• Organised, proactive, and client-focused.
• Comfortable using CRM systems and reporting tools.

• Competitive base salary + performance-based bonuses.
• No cold calling – all accounts are warm and established.
• Supportive team environment with ongoing training.
• Modern office in St Albans.
• Clear progression path within a growing business.