Account Manager

• Annual Salary: £33k - £38k
• Location: Oldbury, On-site Monday - Friday
• Job Type: Full-time

We are seeking a proactive and customer-focused Sales Account Manager to join my client's sales team. As a key point of contact for customers, you will handle enquiries regarding products, orders, and deliveries, ensuring a smooth and efficient service. Your contribution will help maintain high standards of customer satisfaction and support the achievement of sales targets.

• Process customer orders accurately and efficiently via email or telephone.
• Verify data accuracy in orders and invoices.
• Respond to customer queries and requests for information in a timely and professional manner.
• Liaise with the Logistics department to ensure on-time deliveries.
• Coordinate stock transfers as required.
• Maintain up-to-date and accurate sales and customer records.
• Gather and communicate customer feedback internally to support continuous improvement.

• Educated to GCSE level or equivalent with a C grade pass in Maths and English.
• Previous experience in a sales administration or customer service role within the steel industry is essential!
• Knowledge of SAP or similar ERP systems is desirable.
• Proficient in Microsoft Office applications.
• Excellent attention to detail.
• Experience in continuous improvement, problem-solving, and change management in a manufacturing environment.
• Effective communication and leadership skills.
• Must be computer literate.
• Good level of interpersonal skills.
• Good planning, organising, and prioritising skills.
• Ability to make decisions, use initiative, and ensure compliance with company policies and procedures.
• High level of honesty and integrity.

• 23 days holiday plus 8 public holidays
• Death in Service benefit
• Company Pension Scheme
• Medicash – Health cash plan

To apply for the Sales Account Administrator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position. Candidates with experience in similar roles within the metal manufacturing industry are particularly encouraged to apply.