Account Manager

Account Manager - Healthcare - Full-time - Competitive salary (dependent on experience)

Join Voiceconnect, a Focus Group company, as an Account Manager and take charge of building strong relationships with GP surgeries across the NHS. This is a hands-on, customer-focused role where you’ll manage accounts, support implementations, deliver product demonstrations, and help practices get the most from our solutions—all while driving adoption, satisfaction, and growth.

Role Purpose

The Primary Care Account Manager is responsible for managing, supporting, and growing relationships with NHS Primary Care customers, particularly GP surgeries. The role combines customer account management, product demonstrations, and hands-on planning and support for installations.

This role plays a key part in ensuring customers gain maximum value from our solutions while driving adoption of new features.

Key Responsibilities

Account Management & Customer Relationships

• Manage a portfolio of Primary Care and GP surgery customer accounts
• Build strong, trusted relationships with practice managers, clinicians, and administrative teams
• Act as the main point of contact for customer queries, support, and commercial discussions
• Ensure high levels of customer satisfaction, retention, and engagement
• Account Reviews and usage analysis

Installations & Implementation Support

• Plan, coordinate, and support customer onboarding
• Liaise with internal delivery and technical teams to ensure smooth implementations
• Provide post-installation support to ensure successful adoption and usage

Product Demonstrations & New Features

• Deliver product demonstrations to customers, both remotely and on-site where required
• Support customers with the rollout and adoption of new features and functionality
• Clearly communicate product value in the context of Primary Care workflows and challenges

Key Skills & Experience

Essential

• Strong knowledge of the NHS, specifically Primary Care and GP surgeries
• Proven experience in account management, sales, or customer-facing roles
• Excellent communication and relationship-building skills
• Confidence delivering product demonstrations and customer presentations
• Strong organisational skills with the ability to manage multiple accounts and priorities

Desirable

• Experience working with healthcare technology or digital solutions
• Understanding of GP practice operations and workflows
• Experience supporting implementations or onboarding in a healthcare setting

Personal Attributes

• Customer-focused with a consultative, solution-led approach
• Commercially aware and comfortable working to targets
• Proactive, organised, and able to work independently
• Confident engaging with stakeholders at all levels within Primary Care

What Success Looks Like

• High customer satisfaction and retention across Primary Care accounts
• Increased revenue from existing customers
• Strong adoption of new features and campaigns
• Smooth, well-managed installations and onboarding experiences