Account Manager

As a key member of the Client Services Team, you will manage luxury hotel client accounts - both UK and internationally - overseeing the delivery, performance, and success of their digital marketing programmes.

Working closely with the Digital, Content, and Client Services Teams, and with client-level guidance and support from the Senior Account Manager, you will ensure campaigns are delivered to a high standard, meet client objectives, and are commercially sound.

This role balances strategic oversight, client relationship management, and operational delivery, providing clarity and support within your accounts. You will have experience in digital marketing and campaign delivery, including Google and Meta advertising, social media, and email marketing.

Client Relationship & Account Ownership

• Manage day-to-day client accounts, building strong, long-term relationships with stakeholders.

• Take responsibility for your assigned accounts, acting as the primary client contact while receiving strategic support from the Senior Account Manager where required.

• Understand client strategic objectives and work collaboratively with the Digital Acquisition team to deliver campaigns aligned with these objectives.

• Lead client calls, meetings, and performance reviews, presenting insights, recommendations, and results (travel may be required).

• Act as first point of contact for client queries and minor issues, escalating complex matters to the Senior Account Manager as needed.

Campaign & Performance Oversight

• Oversee the execution of digital marketing activity across paid media, social, email, and website, ensuring work meets brief and deadlines.

• Monitor campaign performance and Journey product results, providing analysis and recommendations for optimisation with guidance from the Senior Account Manager.

• Support the planning and delivery of client promotional activity, coordinating with internal teams to ensure seamless execution.

• Support clients with strategic input on website management and digital roadmap decisions

Delivery Oversight & Workflow Management

• Work closely with Account Executives to brief, assign, and track tasks across agency teams, ensuring deadlines and quality standards are met.

• Review and approve deliverables before sharing with clients, maintaining consistency and high standards

• Ensure all client account data, documentation, and reporting are accurate and up to date across relevant systems.

Knowledge Sharing & Continuous Improvement

• Keep up to date with knowledge of digital marketing, hospitality, and Journey products

• Support the Senior Account Manager in implementing new processes and initiatives to improve efficiency, delivery quality, and client experience.

We’re a collective of disruptive thinkers, digital specialists and tech pioneers. But above all, we’re a family. We win together, and lose together. And we pride ourselves on our ethos of culture first, capability second. 

• Strong people and communication skills. Commercially minded.

• Fast learner, accountable and ambitious. 

• Passionate about detail, data and order. Bent on improving processes and systems.

• Ability to work under your own initiative in a highly pressured environment.

• Driven to be an expert in our industry and be ahead of our competitors.
  
  

TECHNICAL EXPERIENCE:

• 2yr+ Client or customer facing experience and account management

• Digital marketing foundation knowledge

• IT (ideally Mac) - savvy

• Knowledge or experience of hotels, marketing or technology an advantage