Account Manager

Job Title: Account Manager

Location: Hull (Hybrid/Office-based)

Salary: £30,000 - £35,000 per annum + bonus/commission structure

Job type: Full-time, Permanent

About Reality Solutions:

Reality Solutions is a leading provider of business management software solutions, helping organisations streamline operations, improve visibility, and drive growth.

We specialise in:

ERP Solutions
IT Managed Service Provision
Cloud Hosting Services
Development and System Integration ConsultancyOur mission is to build long-term client partnerships by delivering reliable, scalable solutions backed by expert support and consultancy.

The Role:

As an Account Manager at Reality Solutions, you will be responsible for managing and growing a portfolio of existing clients. You will focus on building strong, trusted relationships while identifying opportunities to increase account value and enhance customer outcomes.

Success in this role will be measured against key commercial and service-driven KPIs, including:

Client Retention Rate
Account Growth
Net Revenue Retention
Customer Satisfaction Score (CSAT)
Customer Lifetime Value (CLV)Key Responsibilities:

Client Relationship Management:

Act as the primary point of contact for a portfolio of clients
Build long-term, strategic relationships with key stakeholders
Conduct regular account review meetings
Ensure clients fully utilise and gain value from their solutionsAccount Growth & Revenue Generation:

Identify upsell and cross-sell opportunities across software, services, and hosting
Work closely with pre-sales and technical teams to scope solutions
Deliver proposals, pricing, and commercial negotiations
Drive consistent revenue growth within assigned accountsRetention & Customer Success:

Proactively manage renewal cycles to maximise retention
Identify at-risk accounts and implement recovery plans
Ensure smooth onboarding and ongoing client engagement
Drive adoption of additional services to increase stickinessInternal Collaboration:

Work closely with Sales, Marketing, and Technical teams
Share client insights to support campaigns and product development
Ensure seamless handover from new business to account managementAbout you:

Skills & Experience Required:

Essential

Proven experience in Account Management, Customer Success, or Sales
Strong commercial awareness and ability to identify growth opportunities
Experience managing long-term client relationships
Excellent communication and stakeholder management skills
Ability to manage multiple accounts and prioritiesDesirable

Experience within IT, software, ERP, or CRM environments
Knowledge of Sage products
Experience selling or managing managed services / hosting solutions
Understanding of subscription-based or recurring revenue modelsKey Competencies:

Relationship building and trust development
Commercial negotiation and closing skills
Problem solving and solution-led thinking
Organisation and pipeline management
Data-driven decision making (KPI-focused)What we offer:

Competitive salary (£30k-£35k) with performance-based incentives
Opportunity to work with industry-leading software solutions
Ongoing training and professional development
Supportive, collaborative team environmentWhy Join Reality Solutions?

At Reality Solutions, we pride ourselves on delivering high-quality solutions backed by exceptional service. You'll be joining a team that values client relationships, continuous improvement, and commercial success-giving you the opportunity to directly impact both your accounts and the wider business.

Please click the APPLY button to send your CV and covering letter for this role.

Candidates with the relevant experience and job titles of; Business Development Manager, Account Executive, BDM, Customer Success Manager, B2B, Account Executive, Sales Account Manager, Account Manager, IT Account Manager, Customer Success Manager, Sales Executive, may also be considered for this role
Only candidates based in UK and eligible to work in UK are allowed