Account Manager

Skills People Group are a national provider of National Vocational Qualifications (NVQs), Pre-Employment Training Programmes, Adult Learning, Skills Bootcamps and Compliance Training. We specialise in both commercial and funded training and are proud to be nationally recognised as one of the UK’s largest private training providers due to the growth of our sector and funding secured.
We are currently recruiting for a highly organised, qualified Account Manager to join our existing team.
The Account Manager will work as part of the business development team and tele-market the business’s range of commercial & vocational training courses to new and existing clients in order to support the continued growth of the business.
Candidates must be committed to our companies’ vision of providing our clients with sector leading customer service and advice on their training requirements.
The successful candidate will undertake the following main Duties and Responsibilities:
• Responsible for the maintenance of the company’s marketing database including
• adding new records and updating activity carried out on potential and existing clients
• To pro-actively contact new & existing clients by telephone to sell & make such
• clients aware of the business’s training course portfolio which includes Private NVQ’s Level 2 to Level 7 and Commercial sales (Health & Safety Courses, First Aid, IPAF and Temp Works plus many others)
• To liaise with new clients as they progress through the sales process to complete and
• obtain necessary documentation and accurate paperwork to allow effective
• operational delivery
• To act as a focal point within the Business Development Team taking telephone calls
• from clients responding to requests for information and actions from clients &
• internal staff
• To gather initial copy and text for marketing materials including web site stories,
• newsletter and social media use
• To prepare reports and documents as required
• To work with colleagues to consistently improve internal practices, procedures and
• procedures to provide an efficient and effective service
• To fully adopt and adhere to the company’s equal opportunity policy, ensuring that
• all candidates, fellow employees and customers are treated fairly and impartially
• showing respect for all
• To represent the company in a professional manner at all times
• Any other duties as deemed necessary by the line manager
The ideal candidate must possess the following Skills, Experience and Qualities:
• Good communication skills both over the telephone and on a face-to-face basis
• A self-managing and proactive approach to work requirements
• Analytical skills to assess potential business opportunities
• Computer literate, specifically with skills to use Microsoft Excel, Word and internal marketing databases
• Strong Communication and Interpersonal Skills
• Strong attention to detail
• Enthusiasm in the workplace
• Work well under pressure
• Account management & growth skills, preferably within the training or construction sector
• Be committed to providing clients with first class customer service
• Excellent written communication skills
The successful candidate would ideally possess the following or the desire to work towards: Experience within the further education sector
Educated to a minimum of GCSE grade C in English and Maths or equivalent
In return, Skills People Group will give you:
• A competitive salary
• Bonus – subject to performance
• 25 days holiday + Bank Holidays plus two days additional annual leave following two
years’ service
• Holiday buy and sell scheme
• Employer contributory pension scheme
• Health Cash Back Scheme
• Continuous Professional Development
• Annual Volunteering Day
• Referral programme
• Free parking
• A challenging and rewarding role in a successful and growing business
Only candidates based in UK and eligible to work in UK are allowed